Park Host

Job Summary:

Park Hosts will patrol on foot, bike and/or vehicle. Park Hosts provide a security presence, are a source of information, and extend a welcoming invitation to visitors to enjoy the various amenities and activities in the park. Park Hosts are responsible for providing a visible uniformed presence within the park, performing necessary environmental maintenance duties, which ensures the park is a welcoming and engaging space.

Essential Functions:

• Serves as a visible, uniformed deterrent by adhering to uniform standard and management route assignments.
• Observes and reports while on patrol, either foot, bike, or vehicle, and is watchful for unwanted behaviors or criminal activity and reports to local authorities via established communication methods.
• Addresses unwanted activities by firmly and courteously requesting compliance to persons violating low level quality of life crimes, such as aggressive panhandling, loitering, disruptive behavior, etc.
• Provides hospitality and customer service by actively acknowledging pedestrians with a friendly greeting and providing directions and assisting residents and visitors.
• Provides maintenance and upkeep in the park, including detailed cleaning and frequent audits of parks grounds.
• Oversees planned park activities, which may include facilitating family-friendly activities, as well as assisting with programs and events.
• Develops and maintains positive relationships with Residents, Merchants, Employees, Visitors, and Law Enforcement. Assists various agencies in communicating criminal activity, especially "quality of life crimes", such as panhandling, public intoxication, public urination, loitering, and trespassing.
• Routinely meets with neighborhood leadership, provides feedback and actively participates in problem solving in order to establish and maintain good working relationships. Works collaboratively with local law enforcement and other city entities to identify neighborhood quality-of-life issues, and develops collaborative plans of action and implements projects and programs to resolve disruptive behavior.
• Develops, documents and creates written incident reports and action plans, as well as documents and/or logs daily accomplishments and tasks completed.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.
• Demonstrates prompt and reliable attendance to meet expected productivity standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Experience

• - 5 years) preferred.
• Reliable and accountable individual with a strong work ethic and personal integrity.
• Excellent communication skills with a positive attitude.
• Must possess a friendly disposition and professional demeanor.
• Able to resolve conflict and escalate as necessary.
• Ability to multitask and work in a fast-paced environment with an excellent attention to detail and dedication to safety.
• Must be passionate about public space.

We are proud to offer the following benefits:

Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only).

Other: 401K Retirement Savings Plan

Block By Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.