What are the responsibilities and job description for the Service Coordinator position at Block Imaging?
Description
Are you the person who is going to fill this role?
The Service Coordinator is an integral part of supporting the service function of Block Imaging Parts and Service by supporting our customers and coordinating repairs for our client’s service plans.
You’d Love To Join Our Team Because
Objectives:
Exhibit the Block Core Values of Honor, Together, Growth, and Integrity. Make choices that contribute to the development and reinforcement of the core values.
Qualifications
Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.
Experience: Preferably 1-3 years’ experience in a customer service setting
Skills Requirements
Block Imaging is an Equal Opportunity Employer
The above information indicates the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Are you the person who is going to fill this role?
The Service Coordinator is an integral part of supporting the service function of Block Imaging Parts and Service by supporting our customers and coordinating repairs for our client’s service plans.
You’d Love To Join Our Team Because
- We provide ongoing professional development and instruction because growth is one of our core values.
- We offer competitive benefits and perks.
- We believe in the power of having fun and have a regular calendar of ways for team members can connect and build community.
- The medical imaging industry is a stable and growing worldwide market. Pulling in over $40 billion in revenue in 2023, the medical imaging industry is anticipated to grow by 4.9% by 2030.
- We are jointly owned by Siemens Healthineers® and CommonSpirit Health® while we continue to maintain our core values which were developed over the course of 26 years as a family-owned company.
Objectives:
- To support customers in up time of their equipment
- To establish and maintain relationships with customers
- To assure the accuracy of all the documentation
- Receive and manage incoming service calls from clients
- Schedule engineers to repair equipment
- Negotiate repair costs with service engineers
- Setup serial numbers and site IDs as needed
- Monitor equipment under program to confirm functionality
- Schedule Preventative Maintenance visits accordingly
- Work with vendors on ensuring good working relationships
- Develop creative solutions to resolve problems
- Denying service when appropriate and offer other solutions when appropriate
- Track service records and invoices from service engineers
- Develop relationships with Independent Service Engineers
- Initiate follow up calls to ensure customer satisfaction
- Pursue established goals for program profitability
- Working respectfully, cooperatively, and professionally with others in the best interest of the company
- Ordering and negotiating price for service parts
- Handling any other duties as assigned
- Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
- Desire to solve problems using initiative and critical thinking skills
- Capable of building positive working relationships with team members, customers and vendors
- Ability to be flexible and resolve situations with confidence and mature leadership
- Solution-oriented professional who treats others with dignity and respect
- Team player who will foster communication among teams and share success
- Experience in delivering and demanding a high level of customer service
- Basic ability in Microsoft Office (Excel, Word, Outlook & PowerPoint) keyboarding, and internet research
Exhibit the Block Core Values of Honor, Together, Growth, and Integrity. Make choices that contribute to the development and reinforcement of the core values.
Qualifications
Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.
Experience: Preferably 1-3 years’ experience in a customer service setting
Skills Requirements
- Sales Skills: Ability to persuasively sell products, services, and ideas
- Personal Skills: Ability to be assertive and make decisions
- Computer Skills: Experience with Excel, Word, Outlook, keyboarding, and the internet.
- Organizational: Ability to organize and file both paper and electronic documents
- Communication Skills: interpersonal, negotiation, telephone, writing, and listening
- Analytical skills with the ability to evaluate need, identify options, and negotiate price
- Ability to work independently and make business related decisions
- Problem Solving
- Maintaining confidentiality
- Ability to maintain quality work under pressure situations and/or deadlines
Block Imaging is an Equal Opportunity Employer
The above information indicates the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
