Public Engagement Coordinator

Overview
The Public Engagement Coordinator plays a pivotal role in fostering relationships with stakeholders, enhancing community involvement, and driving successful program initiatives. This position requires a dynamic individual who is passionate about engaging with diverse audiences and has a strong background in leadership and program development.

Special Requirements:

- Must possess and maintain a valid driver’s license

- Must meet City’s driving record standard

EDUCATION & EXPERIENCE REQUIREMENTS: The City of Lansing reserves the right to utilize equivalencies where deemed appropriate with regard to education and experience requirements.

- Associate’s Degree in marketing, journalism, public relations, communications or related field; Bachelor’s Degree preferred

- One (1) year of experience in marketing and communications

- Experience in government communications preferred

- Experience with technical writing preferred

KNOWLEDGE, SKILLS & ABILIITIES REQUIREMENTS:

- Knowledge of the principles and practices of public relations

- Skill in writing letters and promotional material

- Skill in maintaining records and files

- Skills in customer service and event management

- Ability to use a personal computer and office equipment

- Ability to communicate effectively both verbally and in writing

- Ability to establish and maintain effective working relationships with co-workers, other City employees, volunteer boards and with the public

- Must be dependable and possess a good work record

- Skill in the use of graphic design software such as Publisher, InDesign, Canva, Photoshop, etc. preferred

- Skill in the use of video editing software such as Final Cut Pro, Adobe Premiere, Lightworks, or iMovie, etc. preferred

PHYSICAL CAPACITY REQUIREMENTS:

- Able to walk, stand, sit, climb, speak, hear, listen, and possess finger dexterity and/or feeling and visual acuity.

REASONABLE ACCOMMODATION:The City of Lansing provides reasonable accommodation to applicants and employees with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, or during employment, notify the Department of Human Resources at (517) 483-4004. Determinations on requests for reasonable accommodation will be make on a case-by-case basis.

ENVIRONMENTAL CONDITIONS OF POSITION:

- Able to work in both inside and outside environments

ESSENTIAL POSITION FUNCTIONS:

- Plans, develops, implements and advises department on a comprehensive and innovative public relations, communications, and promotion program aimed at increasing awareness, current and future construction, and other department activities.

- Manages the development, distribution and inventory of major departmental publications, brochures and related materials.

- Manages and coordinates media relations.

- Manages and coordinates submittal of articles and advertisements for communication and marketing initiatives.

- Plans, coordinates and assists with leading citizen engagement and community meetings; prepares presentations for public meetings, press conferences, community meetings and more.

- Creates graphic and video content as necessary

- Works with Lansing Public Media Center (City TV) on video projects

- Advises Public Service staff in developing communication strategies.

- Develops and implements a departmental social media strategy, coordinating with stakeholders across the organization to ensure its effectiveness and adoption of relevant social media techniques into the organization’s culture; current social media platforms include department Facebook and individual community center Facebook pages, Twitter, Instagram, and Pinterest.

- Develops and manages Public Service Department’s website, including content creation and updating.

- Writes, reviews, and edits the Public Service Department’s web and social media content.

- Organizes and develops Swish the Fish mascot program

- Interacts daily with public via social media and citizen engagement tools

- Develops strategy and implements digital communication during a crisis or city emergency in coordination with the City’s Communication Manager.

- Conducts a wide range of planning activities including developing long and short-range goals and objectives, and writing a wide range of monthly, seasonal and annual reports and procedures

- Performs a wide range of office administration tasks including operating a personal computer and other office equipment, maintaining records and files, preparing citizen mailings, and more

- Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

- Writes, edits and sends traffic advisories, press releases and various other media releases from the department

- Ability to work independently with minimal supervision.

- Drives personal/city automobile to and from work sites as required

- Work 40 hours a week, typically from 8:00 am – 5:00 pm Monday through Friday with evening and weekend hours as needed.

Job Type: Full-time

Pay: $47,835.09 - $71,143.63 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• marketing and communications: 1 year (Preferred)
• Technical writing: 1 year (Required)
• government communications: 1 year (Required)

Ability to Commute:

• Lansing, MI 48933 (Required)

Ability to Relocate:

• Lansing, MI 48933: Relocate before starting work (Required)

Work Location: In person

Salary : $47,835 - $71,144