Twilio Developer for Healthcare Telehealth Automation

Project Requirements1. Twilio Studio Automation SetupCreate automated SMS & voice call flows for : Appointment scheduling & reminders.Missed appointment follow-ups.Cancellations & retention workflows.Customer support for order issues & billing.Subscription & prescription inquiries.Set up conditional routing based on keywords.Enable WhatsApp messaging for patient communication.2. Integration with GoHighLevel (GHL)Sync Twilio messages & calls with GHL contacts.Automate lead entry when a patient fills out a form.Log patient interactions into GHL CRM.Enable Twilio-powered follow-ups (SMS / WhatsApp) based on GHL triggers.3. Integration with Make (Integromat)Set up workflows between Twilio, GHL, and CRM.Automate patient record updates & notifications.Integrate data from Joey Med's JotForms.4. CRM IntegrationConnect Twilio logs (calls, messages) to CRM.Automate case assignments to the right department : Retention Team (for cancellations).Customer Support (for order issues).Billing & Payments (for refund requests).Medical Team (for prescriptions & side effects).Ensure HIPAA compliance in data handling.Technical Skills RequiredTwilio Studio (flow creation & API integrations).Twilio APIs (SMS, Voice, WhatsApp, Webhooks).GoHighLevel API integration experience.Make (Integromat) workflow automation.CRM API experience (HubSpot, Salesforce, or a similar system).Knowledge of HIPAA compliance for healthcare messaging (preferred).Deliverables Twilio Studio Workflow Design Integration with GoHighLevel & CRM Automation Testing & Optimization

recblid 184jnjfnm3zw9sod09uc7h7wfl6f15