Unified Communications Technician (#ZR)

Job Title: Unified Communications (UC) Technician

Location: Phoenix, AZ (On-site, 5 days a week MUST BE LOCAL)

Duration: 12-month Contract

Pay Rate: $31.25hr to $37.50hr

Work Authorization: Open to U.S. citizens, Green Card holders, and Green Card EADs

Job Description:

We are seeking a highly motivated and customer-focused Unified Communications (UC) Technician to join our team in Phoenix, AZ. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P), as well as a solid understanding of analog telephony. This role involves providing technical support, troubleshooting, and maintaining UC systems to ensure optimal performance and reliability.

Key Responsibilities:

UC Systems Management:

Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).

Troubleshoot and resolve UC system issues to ensure high availability and performance.

Customer Interaction:

Provide professional and friendly support to customers, addressing their UC-related inquiries and issues.

Conduct on-site visits to troubleshoot and resolve UC and analog telephony issues.

Analog Telephony:

Perform punch downs and other tasks related to analog telephony systems.

Utilize a buttset for testing and troubleshooting analog lines.

Technical Support:

Diagnose and resolve technical issues related to UC and analog telephony systems.

Collaborate with IT teams to ensure seamless integration and operation of communication systems.

Documentation:

Maintain accurate documentation of UC and analog telephony systems, configurations, and procedures.

Qualifications:

Proven experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).

Strong understanding of analog telephony, including the use of a buttset and performing punch downs.

Excellent troubleshooting and problem-solving skills.

Strong customer service skills with a professional demeanor.

Ability to work independently and collaboratively in a team environment.

Strong written and verbal communication skills.

Preferred Qualifications:

Certifications in Cisco Unified Communications technologies.

Experience with additional UC platforms and technologies.

Previous experience in a customer-facing technical support role.

About the End Client:

Our client is a leading government organization committed to providing efficient and innovative IT solutions. This role offers the opportunity to work on cutting-edge Unified Communications systems within a dynamic and customer-focused environment.

If you have a passion for UC systems and analog telephony, combined with excellent technical and customer service skills, we encourage you to apply today!

#ZR