Cashier/Barista

Overview:
This position plays a pivotal role in ensuring exceptional customer experiences by overseeing daily operations, managing front-of-house staff, and maintaining high service standards. This position requires strong leadership, excellent communication skills, and a commitment to fostering a welcoming and efficient environment for guests and team members .

Key Responsibilities

• Team Leadership & Management:
• Supervise and coordinate front-of-house staff, including cashiers and short-order cooks.
• Re-enforce the regular training and best practices to ensure staff are knowledgeable about menu offerings, service protocols, and company policies.
• Mentor and develop team members, providing constructive feedback and performance evaluations.
• Customer Service Excellence:
• Greet and welcome guests in a friendly and professional manner.
• Address and resolve customer inquiries, complaints, and special requests promptly and effectively.
• Ensure that all guest interactions reflect the company’s commitment to outstanding service.
• Operational Oversight:
• Monitor and maintain the cleanliness and organization of the front-of-house areas, including dining spaces, reception, and restrooms.
• Oversee the setup and breakdown of dining areas for daily operations and special events.
• Manage online orders and custom order pickups to optimize guest flow and minimize wait times.
• Beverage Preparation
• Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, according to recipes and customer preferences.
• Operate and maintain espresso machines, grinders, blenders, and other equipment.
• Operational Duties
• Maintain cleanliness and organization of the barista and doughnut station, equipment, and seating areas.
• Restock supplies such as coffee beans, syrups, cups, and other essentials.
• Always follow food safety and hygiene guidelines.
• Sales and Cash Handling
• Operate the POS system to process transactions accurately.
• Upsell menu items and promote daily specials or seasonal offerings.
• Collaboration & Communication:
• Liaise with kitchen and back-of-house teams to ensure seamless service and communication.
• Participate in regular staff meetings and contribute to operational improvements and strategy planning.
• Communicate effectively with management regarding operational needs, staff performance, and customer feedback.
• Sales & Financial Responsibilities:
• Promote and upsell menu items, specials, and events to enhance guest experience and drive revenue.
• Handle cash transactions, manage point-of-sale systems, and ensure accurate financial reporting as needed.

Qualifications

• Education:
• High school diploma or equivalent required.
• Some college in Hospitality Management, Business, or related fields are preferred.
• Experience:
• Minimum of 3 years of experience in a customer-facing role within the hospitality or retail industry.
• Proven leadership experience, preferably in a supervisory or management position.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and manage a diverse team effectively.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong commitment to delivering exceptional guest experiences.
• Problem-Solving: Ability to handle challenging situations with professionalism and efficiency.
• Organizational Skills: Excellent time management and multitasking abilities.
• Technical Proficiency: Familiarity with point-of-sale (POS) systems, reservation software, and basic computer applications.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.

Working Conditions

• Environment: Primarily indoors in a restaurant/hotel setting; may require standing for extended periods.
• Hours: Flexible schedule including evenings, weekends, and holidays as required by business operations.
• Physical Requirements: Ability to lift and carry up to 50 pounds, if necessary; may involve occasional lifting of supplies or equipment.

Job Types: Full-time, Part-time

Pay: $15.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Morning shift

People with a criminal record are encouraged to apply

Experience:

• Basic math: 4 years (Required)
• Barista experience: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Edgewater, MD 21037 (Required)

Work Location: In person

Salary : $15 - $23