What are the responsibilities and job description for the Clinical Coordinator Co-Lead position at Bloom Healthcare?
Position: Clinical Coordinator Co-Lead
Location: Lakewood
About Bloom:
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for five consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.
By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.
Job Summary: The team co-lead, will be responsible for overseeing a team of clinical coordinators (CCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.
Roles & Responsibilities:
Team Check-ins and Support:
Time Allocation:
Team Reporting Structure:
Qualifications:
Why Bloom?
Opportunities for professional growth.
Collaborative work environment with a passionate team making a difference in healthcare.
Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.
401(k) retirement plan.
Employer-paid basic life and AD&D insurance.
Generous PTO and paid holidays.
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The salary for this position is competitive and commensurate with experience Actual compensation may vary based on factors such as qualifications, experience, and location within the state.
Location: Lakewood
About Bloom:
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for five consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.
By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.
Job Summary: The team co-lead, will be responsible for overseeing a team of clinical coordinators (CCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.
Roles & Responsibilities:
Team Check-ins and Support:
- Regularly check in with CCs to provide guidance, support, and address team needs.
- Assist CCs in professional development, goal setting, and skill enhancement.
- Assist with the onboarding process for new employees, ensuring they feel comfortable and supported.
- Provide training and guidance during their transition into the team.
- Address urgent issues or "fires" on a daily basis, solving problems and supporting service recovery as needed.
- Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow.
- Communicate time off plans effectively with the team.
- Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals.
- Collaborate with the Coaching Lead to provide ongoing support and coaching to CCs.
- Develop initiatives to continuously improve team performance.
- Lead pilot initiatives for new or updated processes.
- Track individual and team performance, providing constructive feedback during 1:1 meetings.
- Address any performance concerns and develop plans for improvement.
- Assist in preparing for and conducting annual performance reviews for CC team members.
- Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.
Time Allocation:
- 60% of the role will be focused on individual work, including performance tracking, 1:1 meetings, and project work.
- 40% will focus on leadership and team responsibilities, such as coaching, coverage planning, and process improvements.
Team Reporting Structure:
- 50% of the CC team will report directly to this role, requiring leadership, guidance, and performance management.
Qualifications:
- Proven experience in customer service or team leadership role.
- Strong understanding of Bloom’s values, policies, and procedures.
- Previous experience in a coaching or mentoring role preferred.
- Ability to adapt to changing environments and prioritize tasks effectively.
Why Bloom?
Opportunities for professional growth.
Collaborative work environment with a passionate team making a difference in healthcare.
Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.
401(k) retirement plan.
Employer-paid basic life and AD&D insurance.
Generous PTO and paid holidays.
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The salary for this position is competitive and commensurate with experience Actual compensation may vary based on factors such as qualifications, experience, and location within the state.
