Practice Coordinator Co-Lead

Job Title: Practice Coordinator Co-Lead

Location: Lakewood

About Bloom:

Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.

At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for five consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.

By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work.

Job Summary:

The Practice Coordinator Co-Lead, will be responsible for overseeing a team of Practice Coordinators (PCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.

Responsibilities:

Team Check-in and Support:

• Regularly check in with PCs to provide guidance, support and address team needs
• Assist PCs in professional development, goal setting and skill enhancement
• Assist with the onboarding process for new employees, ensuring they feel comfortable and supported
• Provide training and guidance to new teammates during their transition into the team.
• Address urgent issues or “fires” daily, solving problems and supporting service recovery as needed
• Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow
• Communicate time off plans effectively with the team.
  
  

Project Management:

• Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals
  
  

Coaching and Development:

• Provide ongoing support and coaching to PCs.
• Develop initiatives to continuously improve team performance
• Lead pilot initiatives for new or updated processes.
• Track individual and team performance, providing constructive feedback during 1:1 meetings
• Address and performance concerns and develop plans for improvement
• Assist in preparing for and conducting annual performance reviews for PC team members.
• Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.
  
  

Time Allocation:

• 60% of the role will be focused on individual work, including performance tracking, 1:1 meetings and project work.
• 40% will focus on leadership and team responsibilities, such as coaching, coverage planning and process improvements
  
  

Team Reporting Structure:

• 50% of the PC team will report directly to this role, requiring leadership, guidance and performance management
  
  

Qualifications:

• Proven experience in customer service or team leadership role.
• Strong understanding of Bloom’s values, policies and procedures.
• Previous experience in a coaching or mentoring role preferred.
• Ability to adapt to changing environments and prioritize tasks effectively.
  
  

Why Bloom?

• Competitive salary with bonuses
• Opportunities for professional growth
• Collaborative work environment with a passionate team making a difference in healthcare
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Employer-paid basic life and AD&D insurance
• Generous PTO and paid holidays
• Annual continued education allowance
  
  

Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $60,000 and $69,000 annually with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state.

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