Front Desk Receptionist

**Job Title:** Salon Receptionist

**Location:** Yulee, FL

**Company:** Bloom Luxury Salon

**Come BLOOM With Us!**

At **Bloom Luxury Salon**, we’re more than just a salon – we’re a community that thrives on exceptional service, education, and growth. Located in the beautiful **Wildlight Community**, we’re looking for an enthusiastic and dedicated **Front Desk Receptionist** to join our dynamic team. If you have a passion for customer service and want to be part of a positive and high-energy environment, we want to meet you!

**Why Bloom?**

- **Beautiful Location**: Situated in the newly developed Wildlight Community, Bloom offers a stunning and welcoming atmosphere.

- **Endless Education Opportunities**: With in-salon classes, coaching, and a focus on growth, we provide continuous opportunities for professional development.

- **Excellent Clientele Building**: Enjoy the benefits of being in a prime location to help build and grow your client relationships.

- **Retail Commission**: Earn commission by assisting clients in purchasing retail products that help them maintain their look.

- **Organic Luxury Salon**: Work in a salon environment that uses eco-friendly, organic products that promote beauty and wellness.

- **Work-Life Balance**: We value your time outside of work and offer a schedule that supports your life balance.

**Key Responsibilities & Front Desk Expectations:**

As the first point of contact at Bloom Organic Luxury Salon, you will play a critical role in setting the tone for our clients' experiences. Your attention to detail, professionalism, and commitment to customer service will ensure that each guest receives a memorable visit.

- **Greeting Guests**: Greet every guest with a warm smile and a friendly, “Welcome to Bloom Salon, how may I assist you?”

- **Phone Etiquette**: Answer all phone calls promptly with, “Thank you for calling Bloom Salon, this is [Your Name], to whom do I have the pleasure of speaking with? How are you doing today?”

- **Offer Complimentary Beverages**: Always offer a complimentary beverage upon guest arrival.

- **Appointment Management**: Book and rebook appointments for clients. Understand how to properly book and double book to optimize stylist schedules.

- **Booking & Cancellation Policies**: Enforce Bloom's booking and cancellation policies to ensure efficient scheduling and client satisfaction.

- **Ticket Checks**: Ensure stylist tickets match VISH charges and services rendered for accurate transactions.

- **Maintain Cleanliness**: Keep the front of the salon neat and organized by rotating retail products, sweeping throughout the day, and keeping windows fingerprint-free.

- **Retail Management**: Rotate and keep retail products polished, restock business and promotional cards, and maintain inventory. Notify when supplies are running low.

- **Client Communication**: Confirm unconfirmed appointments, respond to salon emails, check the salon’s Facebook messages, and make follow-up calls to new clients.

- **Money Handling**: Count cash drawers at the beginning and end of each shift, balancing as needed. Maintain proper change and restock items as required.

- **Salon Support**: Assist with laundry duties, check hot towels, and ensure the coffee and tea bar is well-stocked.

- **Professional Appearance**: Maintain a professional appearance and adhere to salon dress code, with hair and makeup always presentable.

- **Efficiency in Downtime**: During slow periods, proactively check for booking errors, confirm appointments, or complete necessary tasks without delay.

- **No Phones or Gossiping**: Stay focused and engaged during shifts. No personal phone usage or gossiping allowed – there is always something to do to maintain the salon’s smooth operation.

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### **Required Skills & Qualifications:**

- **Customer Service Excellence**: Previous experience in a receptionist or customer service role is preferred, but not required.

- **Communication**: Ability to communicate clearly, politely, and professionally with clients, team members, and vendors.

- **Organization**: Strong multitasking and organizational skills, with the ability to handle a busy reception area.

- **Attention to Detail**: Accuracy in managing appointments, processing payments, and keeping the front of the salon clean and organized.

- **Tech-Savvy**: Comfortable with scheduling software, email, and social media platforms.

- **Team Player**: Collaborative, reliable, and proactive in helping the team achieve salon goals.

- **Professionalism**: Maintain a polished, professional appearance, adhering to salon dress code and grooming standards.

- **Flexible Schedule**: Ability to work flexible hours, including evenings and weekends as needed.

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### **Perks of Working at Bloom:**

- **Education & Development**: Enjoy ongoing training through in-salon classes and one-on-one coaching.

- **Competitive Pay & Retail Commission**: Earn commission on retail product sales, along with competitive hourly pay.

- **Positive Work Environment**: Work alongside a supportive team in a fun and energetic salon environment.

- **Employee Discounts**: Enjoy discounts on products and services.

- **Community Engagement**: Be part of a growing salon in the Wildlight Community, with a focus on sustainability and wellness.

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**Ready to Bloom?**

If you’re passionate about providing outstanding service in a beautiful, organic salon environment and are eager to grow professionally, we would love to have you join our team. Apply today and become part of the Bloom family!

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Let me know if you need any further revisions!

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Salary : $14 - $16