Unified Communications Engineer with Security Clearance

BloomIT Consulting, helping businesses optimize their IT infrastructure and streamline their operations. has an immediate opening for an experienced Communications Systems Engineer! Locations : Washington D.C. / Virginia Beach / Pearl Harbor

Terms : Fulltime / Onsite Compensation : $125k - $175k pending experience

Travel : Minimal, depending on the need for on-site support.

• An active Secret clearance at a minimum is a MUST
• As a Microsoft 365 Certified Collaboration Communications Systems Engineer Associate, you will play a critical role in enhancing collaboration and communication within a Microsoft 365 environment. Your primary responsibility is to manage, configure, and optimize Microsoft Teams Telephony, ensuring that internal and external communications are efficient and effective. Your role will encompass a wide range of tasks, from managing team structures to configuring advanced calling features and implementing governance policies. Qualifications :
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience : Minimum of 5 years’ experience in managing Microsoft Teams Phone or a similar VoIP system.
• Must have practical experience specifically with Microsoft Teams phones
• Certifications : Microsoft 365 Certified : Teams Administrator Associate or Microsoft 365 Certified : Collaboration Communications Systems Engineer Associate.
• In-depth knowledge of Microsoft Teams Phone features and functionalities.
• Experience with PSTN connectivity options and configuration.
• Proficiency in PowerShell for managing Teams Phone settings.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication skills and ability to work collaboratively with cross functional teams. Key Responsibilities : License Management
• Possess a deep understanding of the licensing requirements for Microsoft Teams devices, including the ability to determine the appropriate licenses based on the desired telephony capabilities.
• Skillfully attach and apply the correct licenses to user profiles within Microsoft Teams, ensuring that each profile is configured with the necessary features for telephony services.
• Efficiently manage Teams telephony licenses, applying them to individual Teams user profiles. Understand the exceptions for common area phones, where licenses are directly tied to the phone itself.
• Expertly attach resource licenses to specific phone numbers, ensuring that all phone related functionalities are properly licensed and operational within the Teams environment.
• Ensure proper voice enablement of users through the Set Cs Phone Number Assignment cmdlet and manage licensing requirements. PSTN Connectivity Setup
• Choose and configure a PSTN connectivity option, including Microsoft Calling Plan, Operator Connect, Teams Phone Mobile, or Direct Routing.
• Collaborate with PSTN carriers or service providers to establish connectivity. Phone Number Management
• Select and assign phone numbers for users and services, including toll and toll-free numbers.
• Manage phone number assignments for auto attendants and call queues. o Oversee resource account creation and service number assignments. Emergency Calling Configuration
• Set up emergency calling capabilities, including defining and assigning emergency locations. o Implement dynamic emergency calling as required and ensure compliance with emergency services protocols. Auto Attendant and Call Queue Setup
• Configure auto attendants to guide callers to the appropriate department or person.
• Set up and manage call queues, including greetings, hold music, and call distribution. Feature Configuration
• Implement and manage additional Teams Phone features such as cloud voicemail, caller ID, call forwarding, and delegation.
• Adjust calling policies to meet organizational needs. Deployment and Monitoring
• Oversee the deployment process of Teams Phone, including device management and user training. Monitor call quality and performance and troubleshoot any issues that arise.
• Maintain documentation related to configuration and deployment. Management of Microsoft Teams Devices Using Microsoft Intune :
• Utilize Microsoft Intune to manage Microsoft 365 Teams devices, ensuring that all devices comply with security policies and are aligned with DoD Zero Trust policies and principles.
• Implement and enforce security configurations and compliance policies on Teams devices through Intune, ensuring they meet the stringent requirements of the DoD Zero Trust framework.
• Continuously monitor and assess the security posture of Teams devices, applying necessary updates and adjustments to maintain compliance with DoD Zero Trust policies. Support and Troubleshooting
• Provide ongoing support for Teams Phone users, addressing and resolving any technical issues.
• Work with other IT team members to integrate Teams Phone with other organizational systems.
• Maintain documentation related to configuration and deployment

Salary : $125,000 - $175,000