What are the responsibilities and job description for the Unified Communications Engineer - Security Clearance Required position at General Dynamics - IT?
Deliver simple solutions to complex problems as a Unified Communications Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.
At GDIT, people are our differentiator. As a Unified Communications Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Unified Communications Engineer joining our team to support our intelligence customer in Springfield, VA or Arnold, MO.
Responsibilities :
- Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.
- Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.
- Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
- Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
- Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment, and ongoing upgrades and improvements to existing systems.
WHAT YOU'LL NEED TO SUCCEED :
Qualifications :
Education / Equivalent :
Experience :
Location : Customer Site
US Citizenship Required
GDIT IS YOUR PLACE :
RoverGSS
Top Secret / SCI
Salary and Benefit Information
The likely salary range for this position is $105,622 - $131,584. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Salary : $105,622 - $131,584
