What are the responsibilities and job description for the Hotel Front Desk Agent (Guest Services) position at Blossom Hotel & Suites?
Overview:
Join our team as a Front Desk Agent in our Guest Services Department at Blossom Hotel & Suites Traverse City. If you have a passion for providing exceptional customer service and enjoy working in a dynamic setting, this role is perfect for you.
Responsibilities:
- Greet guests with a warm welcome and provide excellent customer service throughout their stay
- Check guests in and out efficiently, ensuring all details are accurate
- Handle guest inquiries and resolve any issues promptly and professionally
- Assist with reservations, billing, and room assignments
- Answer phone calls and direct them appropriately
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and hospitality management practices
- Strong communication skills with excellent phone etiquette
- Ability to multitask in a fast-paced environment
- Familiarity with hotel management software systems
- A passion for delivering outstanding guest relations
This Front Desk Agent position offers an exciting opportunity to be part of a dedicated team committed to providing top-notch service to our guests. If you are enthusiastic about the hospitality industry and enjoy interacting with people from diverse backgrounds, we invite you to apply for this rewarding role.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel Front Desk: 1 year (Preferred)
Location:
- Traverse City, MI 49686 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $18 - $21
