Front Desk Agent/Night Auditor

Job Summary:
We are seeking a friendly and organized Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. You will assist guests with inquiries, reservations, and any needs that arise during their stay. This position will float between second and third shift as needed.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Manage reservations, including cancellations and modifications, using our hotel management software.
• Provide guests with information about the hotel, local attractions, and services.
• Address guest inquiries, concerns, and complaints in a professional and courteous manner.
• Process payments and maintain accurate cash handling procedures.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing guest accounts and resolving billing issues.
• Handle phone calls and emails related to reservations and guest services.

Qualifications:

• Previous experience in a customer service role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient in computer systems and hotel management software.
• High attention to detail and problem-solving abilities.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent; further education in hospitality is a plus.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Rotating weekends

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Fremont, MI 49412 (Required)

Ability to Relocate:

• Fremont, MI 49412: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15