What are the responsibilities and job description for the Sales Operation Center Supervisor position at Blue Bird Brand?
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY:
Reporting to the Director of Field Services, this role is responsible for being the highest level of audit ability & authority while also supporting the Inspection Technicians that are responsible for inspecting new buses when they are delivered to the Sales Operation Center making repairs or adjustments to ensure the salable condition of the buses.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervises, mentors & supports a team of Inspection Technicians
- Ensures Inspection Technician work load is supplemented during scheduled time off and/or absenteeism
- Cultivate a culture amongst the team that thrives off customer approval(s) of a job well done
- Organizes and prioritizes workload coming in to the Sales Operation Center
- Maintain strong relationships with customers to ensure satisfaction with new product delivery by addressing and resolving customer issues promptly and effectively
- Maintain accurate and detailed records of Sales Operation Center activities, including work performed, parts used, and customer feedback
- Maintains and is accountable for all Sales Operation Center owned tools and manuals
- Supports keeping the Sales Operation Center’s shop area meeting all local and national compliance & safety standards
- Reports any safety issues immediately to management.
- Perform other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong technical background with expertise in school bus and/or medium duty vehicle applications
- Product familiarization for all sub-systems on school bus and/or medium duty vehicle products
- Supervision experience in the automotive, truck and/or bus industry
- Excellent communication and customer relation skills
- Strong problem-solving abilities and attention to detail
- Proven track record of working independently, following-through and solving problems quickly
- Ability to work under pressure and manage multiple tasks simultaneously
- Flexibility to work outside normal business hours when required, including weekends and evenings
EDUCATION AND EXPEREINCE:
- 2 years of Leadership / Direct Report Management experience in automotive, truck and/or bus service industry
- 3 years of PDI technician experience in the automotive, truck and/or bus industry inspecting & repairing body, chassis, electrical & powertrain components
- Class B CDL w/School bus & Air Brake Endorsement, or the ability to obtain first year of employment
- 3 years of experience using Microsoft Office suite
EDUCATION AND EXPEREINCE
- ASE Master School Bus Technician certification
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
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