What are the responsibilities and job description for the Field Service Engineer position at Blue Bird?
Blue Bird (NASDAQ : BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY :
Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the FSR by providing solutions to issues that are above & beyond the FSRs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds. The FSE is the primary provider of engineering level factory support on Field Service technical issues as presented by the Field Service Representative (FSR) team.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Build strong, trusting relationships with the Field Service Representative team
- Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
- Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
- Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
- Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
- Complete field campaign instructions, troubleshooting guidelines and manuals
- Assist other Field Service Engineers when needed
- Perform other assigned tasks
KNOWLEDGE, SKILLS AND ABILITIES :
EDUCATION AND EXPERIENCE :
WE VALUE
Blue Bird's winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
