What are the responsibilities and job description for the Hotel Front Desk Agent Wyndham Brand Hotel position at Blue Brothers Hospitality LLC?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Must be familiar with Wyndham System.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Assist guests with luggage storage, transportation arrangements, and other requests
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and maintain accurate records
Skills:
- Previous experience in front desk or guest services role preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Multilingual skills are a plus (e.g., fluency in Spanish, French, etc.)
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Knowledge of hotel management systems is an asset
- Familiarity with hospitality industry standards and practices
- Attention to detail and ability to multitask in a fast-paced environment
- Professional appearance and demeanor
We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you are passionate about providing exceptional guest experiences, we invite you to apply for the position of Front Desk Agent.
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Relocate:
- Smithfield, NC: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
