What are the responsibilities and job description for the Remote Customer Experience Representative position at Blue Cross and Blue Shield of Kansas?
At Blue Cross Blue Shield of Kansas our mission is to make the best experiences for our internal and external customers and partners. We are looking for CXR to provide a world-class customer service experience through complex customer inquiries from members, employers, and providers.
These positions are scheduled to start July 7, 2025 or October 13, 2025
This position is eligible to work remotely or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.
Why Join Us?
Compensation
$20.42- $24.30
Non- Exempt 11
These positions are scheduled to start July 7, 2025 or October 13, 2025
This position is eligible to work remotely or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.
Why Join Us?
- Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
- Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
- Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
- Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
- Stability: 80 years of commitment, compassion, and community
- Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
- Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
- Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
- Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.
Compensation
$20.42- $24.30
Non- Exempt 11
- Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
What you’ll do
- Research, resolve and respond to inquiries and correspondence via telephone and written communication. Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
- Communication by telephone and direct contacts will consume 95% of the workday. Work on a personal computer (PC) will consume at least 95% of the day in a stationary position.
- Regular and predictable attendance is essential to the efficient operation of the company and is a necessary condition of employment.
- Ability to resolve inquires or complaints.
- Must be able to meet performance standards to achieve both individual and department goals.
- Employee must be able to be on telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone.
- Communication by telephone and direct personal contacts will consume 95% of the workday.
- Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision.
- Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch.
What you need
- High school education or its equivalent required. College or continuing education courses in communications and/or medical related fields preferred.
- Ability and skills to interact positively with internal and external customers at all levels, while demonstrating empathy, adaptability, problem solving and listening skills.
- Two year’s experience navigating multiple computer systems preferred.
- Two year’s customer service experience preferred.
- Must be comfortable working individually in a structured environment.
Benefits & Perks
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Base pay is only one component of your competitive Total Rewards package:
- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 5% 401(k) plan matching
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
Our Commitment to Diversity, Equity, Inclusion, and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all.
Salary : $20 - $24
