Technical Services and Claims Director

We are hiring a Technical Services and Claims Director . This role provides direction and guidance to the claims and / or other operational units, technical oversight and coordination with the supporting information systems' areas for systems supporting CMS MAC contracts, including project management oversight for any system changes impacting the MAC contract. In this role, you will develop and execute a strategy for these areas and ensure all related contract obligations are met.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Logistics :

This is a full-time position working (40-hours / week) Monday-Friday 8 : 00am – 5 : 00pm on-site at One Century Plaza in Nashville, TN , in an office environment with occasional travel.

What You'll Do :

• Provides oversight and management to the claims and / or other operational units. Ensuring all timeliness and quality metrics required are being met or exceeded.
• Develops and executes strategic plan to ensure contract obligations are being met. Develops and monitors budgets and resources.
• Track, monitor and analyze all productivity and quality performance measures to assure adherence to established requirements and to assess adherence to contract requirements.
• Direct customer interaction for direction, evaluation, and modification of processes.
• Provides technical oversight and coordination with Technical Teams, including overall project management to ensure that applicable Change Requests and Technical Direction Letters are being implemented timely and accurately.
• Ensures that all systems are operational and fully meet the needs of the MAC contract.
• Accountable for directing the testing of standard systems release modifications for responsible functional area and their interfaces with external systems.
• Ensures applicable internal systems files and tables are maintained according to regulations and claims processing procedures.
• Communicate changes to affected business units.
• Provides project management oversight, guidance, knowledge, and technical expertise for all departments with the MAC contract.
• Identifies potential risks and develops mitigation strategies to ensure project success.
• Maintains clear and effective communication with stakeholders to ensure alignment and transparency.
• Assists with all system changes and ensures all contract obligations are being met.
• Develop technical proposals and solutions for procurement of future contracts.
• Responsible for supporting new business development to ensure long term growth and sustainability of the operation.
• Develops and monitors budgets and resources for all assigned areas. Responsible for the selection, training, and development of staff.

To Qualify for This Position, You'll Need :

Required Education : Bachelor's degree in a related field.

Required Work Experience : 7 years-of claims processing experience including 6 years of system testing; 3 years of management / supervisory experience, OR 3 years of equivalent military experience in grade E4 or above (may be concurrent).

Required Software and Tools :

Required Skills and Abilities :

Required Software and tools :

We Prefer You to Have :

Job Type : Full-time

Application Question(s) :

Experience :

License / Certification :

J-18808-Ljbffr