Customer Service / Lead Follow-up Specialist

Are you a proactive communicator who thrives on building connections and driving sales growth? Join us as a Customer Success / Lead Follow-Up Specialist and support our Outside and Inside Sales teams. If you excel in relationship-building and managing leads, this role is for you!

What You Will Do

In this role, you’ll handle website and user-generated leads, connect customers with dealers, and assist with product choices. You’ll also create quotes for dealership partners and ensure exceptional service while driving sales growth.

• Respond quickly to sales leads from the website and other sources.
• Connect customers with local dealers or product support, answering inquiries.
• Prepare accurate product quotes for dealership partners.
• Follow up with dealers and customers to ensure proper lead handling.
• Update contacts and track interactions in Salesforce CRM.
• Generate sales reports in Salesforce or Excel.
• Continuously expand your product knowledge.

What We’re Looking For

• Strong communication and relationship-building skills.
• Excellent organization and time management.
• Experience with Salesforce CRM and Excel.
• Ability to create product quotes or learn quickly.
• A customer-first mindset and enthusiasm to grow with us.

Why Work With Us?

• Impactful Role: Help connect customers with solutions.
• Collaborative Team: Join a supportive, goal-driven group.
• Career Growth: Enhance your skills and advance professionally.
• Meaningful Work: Represent a trusted brand and make a difference.

Details

• Location: On-site at our beautiful office in the Fountain City areas of Knoxville, TN
• Schedule: Full-time, Monday-Friday, No nights or weekends!
• Compensation: Competitive base wage performance incentives.
• Benefits: Company-paid employee medical insurance option with HSA match up to $1200 per year, dental, vision, accident, critical illness, and generous paid time off.

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