What are the responsibilities and job description for the Reservation Specialist / Customer Service position at iTrip?
Job Overview
We are seeking a detail-oriented and customer-focused Reservation Specialist to join our dynamic team. In this role, you will be responsible for managing reservations, providing exceptional client services, and ensuring a seamless booking experience for our customers. The ideal candidate will possess strong communication skills, a knack for sales, and the ability to analyze customer needs effectively.
Responsibilities
- Manage incoming reservation requests via phone, email, and online platforms.
- Provide outstanding customer support by addressing inquiries and resolving issues promptly.
- Process payments and handle transactions accurately.
- Perform data entry tasks to maintain up-to-date records of reservations and customer interactions.
- Conduct outbound calling to follow up with clients regarding their reservations or promotional offers.
- Analyze customer feedback to improve service delivery and enhance client satisfaction.
- Collaborate with team members to ensure a smooth reservation process and optimize workflow efficiency.
- Communicate effectively with clients in English; bilingual skills are a plus.
Experience
- Previous experience in customer support or client services is preferred.
- Familiarity with sales techniques and cash handling procedures is beneficial.
- Strong data entry skills with attention to detail are essential.
- Experience in outbound calling and managing reservations is an advantage.
- Excellent communication skills, both verbal and written, are required.
- Bilingual candidates are encouraged to apply as it enhances our service capabilities.
Join us as a Reservation Specialist and contribute to creating memorable experiences for our clients through exceptional service!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 35 per week
Shift:
- Day shift
- Evening shift
Experience:
- Guest services: 1 year (Required)
Location:
- Pigeon Forge, TN 37863 (Required)
Ability to Commute:
- Pigeon Forge, TN 37863 (Required)
Work Location: Hybrid remote in Pigeon Forge, TN 37863
Salary : $16 - $18
