What are the responsibilities and job description for the Reservation Specialist position at Forest Grove RV Resort?
Job Summary
We are seeking a dedicated and enthusiastic Reservation Specialist to join our team. In this role, you will be the first point of contact for guests looking to book accommodations and services. Your expertise in sales, hospitality, and travel planning will help create memorable experiences for our clients while ensuring their needs are met efficiently and professionally.
Duties
- Manage incoming reservation requests via phone, email, and online platforms with a focus on providing excellent customer service.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilize sales techniques to promote upgrades, longer stays and rebooking's.
- Maintain up-to-date knowledge of our Resort, local attractions, and services, to effectively sell options to our guest.
- Resolve any issues or concerns related to reservations promptly and professionally.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain accurate records of bookings and cancellations in the reservation system.
Skills
- Previous experience in sales and customer service within the hospitality or travel industry is preferred.
- Strong communication skills with a friendly and professional demeanor.
- Ability to multitask and work efficiently in a fast paced environment while maintaining attention to detail.
- Written communication skills, to interact with guest professionally.
- A passion for helping others and creating positive experiences for our guests.
- Experience with reservation systems and Microsoft office.
Join us as a Reservation Specialist, play a key role in delivering outstanding service that will exceed our guest expectations.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15