What are the responsibilities and job description for the Reservation Specialist position at Colonial Properties Cabin and Resort Rentals?
Overview
We are seeking a dedicated and detail-oriented Reservationist to join our our team. The ideal candidate will play a crucial role in providing exceptional guest services by managing reservations and ensuring a seamless experience for all guests. This position requires strong communication skills, a passion for hospitality, and the ability to work efficiently in a fast-paced environment.
Duties
- Manage incoming reservation requests via phone, email, and online platforms.
- Provide guests with accurate information regarding availability, rates, and amenities.
- Process reservations efficiently while maintaining attention to detail.
- Handle guest inquiries and resolve any issues related to bookings or accommodations.
- Maintain an organized filing system for reservation records and guest information.
Skills
- Proficiency in phone systems and reservation management software.
- Strong organizational skills with the ability to multitask effectively under pressure.
- Excellent interpersonal skills, demonstrating a friendly and professional demeanor at all times.
Join our team as a Reservationist and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: From $15.50 per hour
Expected hours: No more than 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Pigeon Forge, TN 37863 (Required)
Ability to Relocate:
- Pigeon Forge, TN 37863: Relocate before starting work (Required)
Work Location: In person
Salary : $16