Inside Order Taker

Inside Order Taker - Join Our Team and Deliver Exceptional Service!

Blue Force Gear Inc. is proud to design and manufacture the world’s lightest and most cutting-edge military equipment – all made right here in the USA! Our dedicated team is committed to serving our nation’s armed services, law enforcement officers, prepared citizens, and sporting enthusiasts. We are driven by the quest for constant improvement in both the workplace and our personal lives, captured in our trademark: Always Better®.

We’re looking for an Inside Order Taker to be a key part of our customer experience team. If you enjoy interacting with customers, ensuring their orders are perfectly fulfilled, and being a behind-the-scenes contributor to a successful operation, we want to hear from you!

Why You’ll Love Working at Blue Force Gear:

• Competitive Pay & Benefits: Enjoy great pay plus our childcare subsidy program – we know balancing work and family is important!
• Growth Opportunities: We’re passionate about investing in YOU and helping you grow in your career.
• Flexibility: We understand the importance of a balanced life and offer work flexibility.
• A Fun and Supportive Team: We work hard, but we also know how to have fun and build lasting relationships along the way.

Your Responsibilities as an Inside Order Taker:

• Order Processing: Receive customer orders over the phone and in person, ensuring accurate entry into our point-of-sale system.
• Customer Guidance: Help customers navigate available products, answer questions, and provide recommendations as needed.
• Order Confirmation: Repeat orders back to customers for confirmation before finalizing the sale.
• Custom Requests: Address special requests or requirements, ensuring that the customer’s needs are met.
• Payment Handling: Accept payments via cash, credit cards, or other methods, and provide receipts.
• Customer Details: Update customer records to ensure future orders are streamlined.
• Problem-Solving: Answer questions, resolve minor complaints, and provide exceptional customer service.
• Follow Guidelines: Ensure all orders are processed accurately in line with company policies and promotions.
• Other Duties: Handle additional tasks as needed to support the team.

What You’ll Need to Succeed:

• 2 years of experience in customer service, retail, or order-taking.
• High School Diploma or GED.
• Attention to Detail: Ensure accuracy in every order you take.
• Tech-Savvy: Familiarity with point-of-sale systems and basic data entry.
• Friendly & Professional: Maintain a welcoming and professional demeanor at all times.
• Basic Math Skills: Ability to calculate order totals and handle payments correctly.
• Multitasking Ability: Work efficiently in a fast-paced environment, especially during peak hours.

What You Get:

• Opportunities for Career Growth: We are committed to helping you progress in your career.
• Competitive Pay & Benefits: Including childcare subsidies to support your family.
• Flexible Work Environment: Adjustable workstations to ensure your comfort.
• Fun and Inclusive Culture: A place where everyone’s contributions are valued, and we build strong relationships while we work.

Other Info:

• FLSA Classification: Non-Exempt/Hourly
• Blue Force Gear is an Equal Opportunity Employer and promotes a Drug-Free Workplace.

Ready to make a difference? Apply today and help deliver exceptional customer service with Blue Force Gear, all while enjoying the perks of working with an amazing team!

Blue Force Gear is an Equal Opportunity Employer and promotes a Drug-Free Workplace. All qualified applicants will be considered for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.