Barista

Overview:

Blue Line Coffee House is a coffee and gift shop designed to capture the essence of the Adirondacks. With each cup of coffee and every custom-made item, we offer locals and visitors a way to carry the mountain spirit with them. Our space fosters a welcoming vibe where community and connection thrive, offering a spot to gather and merchandise that reflects the special charm of the Adirondacks.

The Barista plays a key role in delivering an exceptional customer experience at Blue Line Coffee House by preparing and serving high-quality coffee and beverages with a positive and welcoming attitude. This role requires attention to detail, responsiveness to customer needs, and a passion for coffee and customer service excellence. In addition, this role will also assist in inventory and stocking needs on the gift shop side of the shop.

Key Responsibilities:

• Customer Service: Provide prompt service, and adhere to Blue Line standards for beverage preparation and presentation.
• Coffee Preparation: Prepare drinks to Blue Line standards, following exact recipes and presentation expectations. Maintain a thorough knowledge of the products, including coffee blends and preparation techniques, and offer recommendations as appropriate. Follow all health and safety regulations, including cleanliness standards for equipment, utensils, and prep areas.
• Store Maintenance: Monitor store appearance, restock shelves, and ensure the environment remains inviting and well-organized. Report low-stock items to management and ensure daily maintenance of all equipment. Implement effective workflow practices and follow the closing checklist, including cleaning and organizing the station and equipment.
• Team Collaboration and Communication: Work collaboratively with team members to maintain a supportive, positive environment.

Skills and Qualifications:

• Customer Service Focus: Strong interpersonal skills with an ability to engage and connect with customers and team members.
• POS System Proficiency: Experience with Square or similar point-of-sale systems. Ability to handle cash accurately and provide correct change.
• Adaptability: Ability to multitask in a fast-paced environment while maintaining a calm demeanor and positive attitude.
• Attention to Detail: Keen attention to beverage preparation standards, cleanliness, and workflow efficiency.
• Self-Motivation and Initiative: Proactive in identifying tasks and completing them without direct supervision. Open to feedback and continuous improvement.
• Communication Skills: Clear and respectful verbal communication with both customers and team members, including the ability to ask for assistance or clarification when needed.

Physical Requirements:

• Must be able to stand and walk for extended periods.
• Ability to lift up to 25 pounds as needed.
• Must be able to use hands to prepare coffee and other beverages, clean, and manage store upkeep tasks.