What are the responsibilities and job description for the CSR - Customer Service Representative position at Blue Lion Insurance?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be vital in ensuring client satisfaction and fostering long-term relationships. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding client services.
Duties
- Respond promptly to customer inquiries via phone, email, or text, ensuring a high level of service.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions through data entry.
- Communicate effectively with clients to resolve issues and provide information about products and services.
- Provide support in office tasks as needed, ensuring smooth day-to-day operations.
Qualifications
- Proven experience in customer service or client-facing roles is preferred.
- Strong communication skills (spoken and written) in English; bilingual or multilingual abilities are a plus.
- Proficient in data entry with attention to detail.
- Ability to analyze situations and think critically to solve problems effectively.
- Experience in sales or familiarity with sales techniques is advantageous.
- Proficient in using office software and technology.
- A positive attitude, strong work ethic, and ability to work well within a team environment.
Join us in delivering exceptional service that makes a difference! We look forward to welcoming a new member to our dynamic team.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Morning shift
Experience:
- Data entry: 1 year (Preferred)
- Insurance industry: 1 year (Preferred)
Language:
- English (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Snohomish, WA 98296 (Preferred)
Work Location: In person
Salary : $18 - $22