What are the responsibilities and job description for the E-Commerce Operations Specialist position at Blue Marble?
At Blue Marble, our mission is to create purposeful products that inspire a love of learning in children and empower parents to raise thoughtful, confident kids. If you envision working for an award-winning company with a mission you can believe in, a playful and energetic culture, a talented team of coworkers, and a bright future, look to Blue Marble!
We seek an E-Commerce Operations Specialist to join our amazing Blue Marble E-Commerce team in beautiful Ashland, Oregon. The E-Commerce Operations Specialist will assist our E-Commerce Operations Team in managing inventory and operational tasks, including, but not limited to, inventory movement, cases with Amazon, and communication with the E-Commerce team and external partners.
Primary Responsibilities
Seller Central:
- Create and track shipments.
- Troubleshoot carrier issues.
- Handle inventory reimbursement and removal orders.
- Monitor seller brand and account health.
- Conduct listing audits and investigate FBA issues.
- Enroll new products in Vine.
Vendor Central:
- Create and track purchase orders.
- Manage vendor-initiated, ladder, and import orders.
- Handle PO invoicing and troubleshoot carrier issues.
- Dispute chargebacks, shortages, and price claims.
- Monitor vendor performance and coop cases.
General:
- Oversee EDI processes.
- Ensure compliance with Amazon shipping protocols.
- Assist eCommerce team with Amazon cases and miscellaneous tasks.
- Manage shipments and operations across additional eCommerce platforms.
Desired Qualifications
- Advanced Excel skills.
- Expertise in Amazon Seller and Vendor Central.
- A bachelor's degree in a relevant field is preferred.
- Detail oriented, ability to identify and correct errors.
- Strong oral and written communication skills.
- Excellent problem-solving and analytical skills.
- Self-driven and results-oriented.
- Curious and collaborative.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Workplace Arrangement
In-person collaboration is a key aspect of Blue Marble's work culture. This role is designated as a hybrid role, with three days a week expected at corporate headquarters in Ashland, Oregon. This arrangement allows for a balance between in-person collaboration and remote work flexibility.
Blue Marble is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Ability to Commute:
- Ashland, OR 97520 (Required)
Ability to Relocate:
- Ashland, OR 97520: Relocate before starting work (Required)
Work Location: Hybrid remote in Ashland, OR 97520
Salary : $50,000 - $55,000
