What are the responsibilities and job description for the Operations Support Specialist position at People's Bank of Commerce?
Description
The Operations Support Specialist I is responsible for providing technical and operational support to both bank personnel and clients on all deposit and various software applications. This position provides support services to internal and external users of the bank’s software applications. This position requires strong organizational skills, independent thinking, and self-initiative. This individual promotes teamwork in the workplace and provides superior quality service throughout the bank. This position contributes to the efficient and effective operations of the Operations Support department while upholding the bank’s core values, competencies and service standards.
Reports to: Operations Support Manager
Supervises: None
Requirements
Duties and Responsibilities:
- Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers.
- Provides solutions that always keep the client in mind by providing exceptional experiences for both bank personnel and clients.
- Monitors the emails in the operations support cue and responds to requests accurately and in a timely manner.
- Maintain a thorough knowledge of and ensures compliance of all federal and state laws and regulations and adheres to bank policies, procedures and standards, and conduct training for team members when necessary.
- Provides technical support to branch, departments, and clients on deposit applications.
- Back-up all functions in the department, and assist with any related tasks as requested, needed or assigned in a timely manner.
- Prioritize tasks to meet deadlines daily and special assignments.
- Maintain accuracy, neatness, and thoroughness in performance of assigned duties to minimize errors.
- Complete monthly certifications.
- Complete all daily item processing tasks within required time frame.
- Complete all required internet compliance training within established timeframes.
- Attend and participate in department and staff meetings as requested.
Position Qualifications:
- Requires a minimum of 2-4 years’ experience in the financial industry with demonstrated experience and aptitude in bank operations area.
- Successful completion of a high school diploma or GED.
- Ability to operate office equipment essential to job performance: ten-key calculator, personal computer, copy machine, fax machine.
- Strong knowledge of computer programs: Word, Excel, core banking system, and Internet usage.
- Excellent verbal, written, and telephone communication skills.
- Strong proven interpersonal skills in order to provide superior quality service to teammates and customers.
- Ability to effectively work independently, perform quality work and adhere to established timelines with or without direct supervision.
- Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established timeframes.
- Ability to follow and interpret a variety of instructions and procedures furnished in written, oral or schedule form and demonstrate attention to detail.
- Problem solving skills and ability to tactfully resolve difficult customer situations and deal with a variety of concrete variables.
- Maintains satisfactory level of attendance as defined in the bank attendance policy.
- Ability to look and project a professional image.
The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.
People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call 541-491-8928 or email hr@peoplesbank.bank.
