Office Manager

Job Summary
We are seeking a highly organized and outgoing Office Manager with a strong customer service background to oversee daily operations and manage customers for our family owned and operated gutter installation business. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a keen eye for detail. This role involves answering customer calls, scheduling estimates/jobs, sending estimates, estimating and planning jobs, ordering job materials, customer relationship management, coordinating schedules, and supporting various administrative functions to enhance overall efficiency. The Office Manager is the communication hub of our company and will also serve as a barrier to communication with the owners.

Responsibilities

1. Communication Skills

• Answer phone calls and emails professionally and courteously.

• Clearly explain services, scheduling, and pricing.

• Listen actively to customer concerns and provide accurate information.

2. Professionalism & Friendliness

• Greet customers warmly, whether in person or over the phone.

• Maintain a polite and positive attitude, even when handling complaints.

• Represent the company’s brand with professionalism.

3. Organization & Time Management

• Schedule appointments efficiently, ensuring installers’ availability.

• Keep track of customer inquiries, estimates, and follow-ups.

• Manage paperwork, invoices, and job orders.

4. Problem-Solving Abilities

• Address customer issues regarding installation delays, pricing, or services.

• Find solutions that satisfy both the customer and company policies.

• Handle warranty requests appropriately.

5. Product & Service Knowledge

• Understand the company’s gutter products, materials, and installation process.

• Be able to explain maintenance tips and warranty details.

• Guide customers on choosing the right gutter solutions for their needs.

6. Multitasking & Adaptability

• Handle multiple phone lines, emails, and texts simultaneously.

• Adapt to seasonal demand increases and unexpected scheduling changes.

• Work efficiently in a fast-paced environment.

7. Conflict Resolution & Patience

• Manage difficult customers calmly and professionally.

• Mediate complaints and escalate issues when necessary.

• Stay patient when explaining complex information or resolving misunderstandings.

8. Tech-Savviness

• Use scheduling and CRM software to track appointments and customer interactions.

• Process payments and invoices through accounting software.

• Maintain accurate digital records of customer interactions.

Qualifications

• Relevant experience in office management, customer service, receptionist, etc.
• The ability to jump in and learn quickly
• Strong customer service and conflict management
• Strong team management skills with the ability to motivate and lead staff effectively.
• Excellent calendar management skills with attention to detail in scheduling.
• Exceptional communication skills both written and verbal.
• Ability to multitask, prioritize, and delegate.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Calendar management: 1 year (Required)
• Customer service: 1 year (Required)
• Leadership: 1 year (Required)

Ability to Commute:

• Arden, NC 28704 (Required)

Ability to Relocate:

• Arden, NC 28704: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20