What are the responsibilities and job description for the Conference Servs. Manager position at Blue Mountain Resort?
WHAT WE ARE LOOKING FOR: Join our Wedding and Banquets team and facilitate celebrations guests will remember forever! We are seeking a punctual, detail-oriented individual who thrives in a fast-paced environment and is excited for an opportunity to create guests for life.
REQUIREMENTS:
- Collaborate with clients to understand their event needs, including themes, timelines, and special requests.
- Ability to ensure all client preferences are understood and met, creating a personalized experience.
- Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s)
- Exercise excellent communication, presentation, organization, time management, listening, and math skills.
- Read and interpret documents and write routine reports and correspondence.
- Empowered to do whatever it takes to solve problems.
- Bachelor’s degree in business, Management, Marketing or related field preferred
- 2 years in a related field preferred
WHAT YOU CAN EXPECT:
- Develop detailed event plans and schedules, ensuring smooth execution of all wedding and banquet functions.
- Supervise and coordinate with staff, including event coordinators, servers, bartenders, and setup crews, to ensure excellent service.
- Provide training and support to ensure staff meet high-quality standards.
- Act as the primary point of contact for clients, addressing questions, concerns, and last-minute changes.
- Ensure all client preferences are understood and met, creating a personalized experience.
- Conduct property tours as needed to promote and support the sale of weddings and events.
- Coordinate with external vendors (caterers, florists, photographers, etc.) to ensure timely and seamless service integration.
- Negotiate contracts and manage vendor relationships to maintain quality and budget compliance.
- Address and resolve any issues during events, such as schedule delays, equipment malfunctions, or client concerns.
- Maintain a calm and professional demeanor to ensure a positive guest experience.
WHAT WE CAN OFFER YOU: We offer the opportunity to join a growing company with over 40 years in the hospitality industry and be a part of setting a new standard of excellence in guest satisfaction. We understand the importance of both personal and professional growth and support our team members in achieving their goals. Team members enjoy benefits including a free season pass and activities around the resort, discounts on food and merchandise, and special team celebrations in an environment that gives you the opportunity to play where you work!
WHY IT’S SO GREAT TO WORK FOR BLUE MOUNTAIN RESORT: Blue Mountain Resort offers an environment that encourages personal and professional growth, collaboration, safety, and fun. We are committed to fostering a rich learning environment based on individual talents and goals. Together we strive to cultivate a community based on trust and respect.
This job description is a general outline of the responsibilities and duties. Additionally, it is not limited to these specifications and is subject to revision by Blue Mountain Resort at any time.
Job offers are contingent upon successful completion of a drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Blue Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
