What are the responsibilities and job description for the Customer Service Assistant position at Blue Print Out,?
Company Description
About Us
At Blue Print Out, we are committed to delivering high-quality solutions to our clients by leveraging data-driven insights and efficient processes. As a leader in our industry, we pride ourselves on fostering a supportive and collaborative work environment where every team member can thrive and contribute to our shared success.
Job Description
Job Title: Customer Service Assistant
Job Type: Full-time
Location: New Orleans, LA
Job Summary:
We are seeking a friendly and reliable Customer Service Assistant to join our team. The ideal candidate will be responsible for delivering outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive experience for our customers. This role is ideal for someone with excellent communication skills and a passion for helping others.
Key Responsibilities:
Benefits:
About Us
At Blue Print Out, we are committed to delivering high-quality solutions to our clients by leveraging data-driven insights and efficient processes. As a leader in our industry, we pride ourselves on fostering a supportive and collaborative work environment where every team member can thrive and contribute to our shared success.
Job Description
Job Title: Customer Service Assistant
Job Type: Full-time
Location: New Orleans, LA
Job Summary:
We are seeking a friendly and reliable Customer Service Assistant to join our team. The ideal candidate will be responsible for delivering outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive experience for our customers. This role is ideal for someone with excellent communication skills and a passion for helping others.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, email, chat, or in-person.
- Resolve customer complaints efficiently and professionally, escalating issues when necessary.
- Maintain customer records by updating account information and logging interactions in the CRM system.
- Assist customers with processing orders, returns, and exchanges.
- Collaborate with other departments to address and resolve customer concerns effectively.
- Monitor customer feedback and provide suggestions for improving products and services.
- Handle multiple tasks in a fast-paced environment while maintaining a positive attitude.
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
- Problem-solving abilities and a proactive approach to customer concerns.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customers.
Benefits:
- Health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for career advancement and professional development.
- Supportive and inclusive team environment.
