What are the responsibilities and job description for the Customer Support Assistant position at Blue Print Out,?
Company Description
Blue Print Out is committed to providing top-tier printing solutions for businesses and individuals. Our dedication to quality, innovation, and customer satisfaction has positioned us as a trusted name in the industry. We believe in fostering a supportive and professional work environment where employees can grow and thrive.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. This role is responsible for assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is a strong communicator with a problem-solving mindset and a commitment to delivering exceptional service.
Responsibilities
Skills & Qualifications
Benefits
Blue Print Out is committed to providing top-tier printing solutions for businesses and individuals. Our dedication to quality, innovation, and customer satisfaction has positioned us as a trusted name in the industry. We believe in fostering a supportive and professional work environment where employees can grow and thrive.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. This role is responsible for assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is a strong communicator with a problem-solving mindset and a commitment to delivering exceptional service.
Responsibilities
- Provide timely and professional customer support via phone and email.
- Assist customers with order inquiries, product information, and issue resolution.
- Process and track orders accurately, ensuring customer satisfaction.
- Maintain and update customer records in the system.
- Collaborate with internal teams to address customer needs efficiently.
- Identify and escalate complex issues to the appropriate department.
- Stay up to date with company products, policies, and procedures.
Skills & Qualifications
- Previous experience in customer service or administrative support.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite and CRM software.
- Problem-solving mindset with attention to detail.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary ($54,000 - $58,000 per year).
- Growth opportunities within the company.
- Supportive and professional work environment.
- Comprehensive training and development programs.
Salary : $54,000 - $58,000
