Customer Support Assistant

Company Description

About Us:

Captura Hall is a forward-thinking company dedicated to providing exceptional services and solutions to our clients. We pride ourselves on fostering a collaborative and supportive work environment where innovation and growth are encouraged. As we continue to expand, we are looking for passionate individuals to join our team and contribute to our mission of delivering top-tier customer support.

Job Description

Job Description:

We are seeking a reliable and dedicated Customer Support Assistant to join our team in Highland Heights, KY. The ideal candidate will assist our customers by addressing inquiries, resolving issues, and ensuring a seamless customer experience. You will play a vital role in maintaining positive customer relationships and ensuring our service meets the highest standards.

Responsibilities:

• Handle customer inquiries via phone, email, or in-person.
• Provide accurate information and resolve product or service issues.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to resolve customer issues promptly.
• Follow up on customer issues to ensure complete satisfaction.
• Assist with administrative tasks as needed.
  
  

Qualifications

Skills & Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Previous experience in customer service or a related field is a plus.
  
  

Additional Information

Benefits:

• Competitive salary between $44,000 and $49,000 per year.
• Opportunities for career growth and professional development.
• Health, dental, and vision benefits.
• Paid time off and holiday pay.
• A supportive and inclusive work environment.