What are the responsibilities and job description for the IT Specialist position at Blue Ridge Community College?
JOB
The PurposeProvide technical support to faculty, staff and students and assist with common network administration tasks.Typical work schedule M-F 9 – 6Why it’s ImportantThe Blue Ridge team is excited by every opportunity to be creative, innovative, and engaging. We do this by working alongside our staff to ensure we provide a modern, technologically advanced institution for the community. We are here to support our Students to ensure they reach their highest potential. Our team engages with the community to ensure that we are consistently meeting standards and then rising above them. Guiding students along their educational journey is our calling and we are looking for like-minded teammates to help us serve our community. Whether a student is entering the workforce for the first time, entering a new profession, or just expanding their knowledge, we are here to provide the necessary tools to accomplish all their goals. Working together, no elevation is too high, and no summit is unreachable.
EXAMPLE OF DUTIES
What You'll be DoingTroubleshoot technical issues related to desktop and laptop computers, printers, telephones, online services, and other IT systemsProvide both in-person and remote technical support to assist employees and students with their technical inquiries and to provide operational support for software applications and IT systems. This support includes scheduled phone times.Document support requests and resolutions using electronic issue tracking systemsMaintain software and hardware of classroom and employee computers including physical placement of equipment and employing cable management Perform user administration using Microsoft Active DirectoryCreate and maintain training and usage documentation for software applicationsSupport a variety of technologies including Windows and Macintosh computers, tablet computers, and software applications such as Microsoft OfficePerform common network administration tasks such as port configuration, VLAN assignment and firmware updates on LAN and WLAN infrastructureMaintain accurate network and change management documentationEnsure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies..Additional Duties and Responsibilities: Perform other duties as assigned.
SUPPLEMENTAL INFORMATION
Physical DemandsThe ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.Blue Ridge is an Equal Employment Opportunity Institution
The PurposeProvide technical support to faculty, staff and students and assist with common network administration tasks.Typical work schedule M-F 9 – 6Why it’s ImportantThe Blue Ridge team is excited by every opportunity to be creative, innovative, and engaging. We do this by working alongside our staff to ensure we provide a modern, technologically advanced institution for the community. We are here to support our Students to ensure they reach their highest potential. Our team engages with the community to ensure that we are consistently meeting standards and then rising above them. Guiding students along their educational journey is our calling and we are looking for like-minded teammates to help us serve our community. Whether a student is entering the workforce for the first time, entering a new profession, or just expanding their knowledge, we are here to provide the necessary tools to accomplish all their goals. Working together, no elevation is too high, and no summit is unreachable.
EXAMPLE OF DUTIES
What You'll be DoingTroubleshoot technical issues related to desktop and laptop computers, printers, telephones, online services, and other IT systemsProvide both in-person and remote technical support to assist employees and students with their technical inquiries and to provide operational support for software applications and IT systems. This support includes scheduled phone times.Document support requests and resolutions using electronic issue tracking systemsMaintain software and hardware of classroom and employee computers including physical placement of equipment and employing cable management Perform user administration using Microsoft Active DirectoryCreate and maintain training and usage documentation for software applicationsSupport a variety of technologies including Windows and Macintosh computers, tablet computers, and software applications such as Microsoft OfficePerform common network administration tasks such as port configuration, VLAN assignment and firmware updates on LAN and WLAN infrastructureMaintain accurate network and change management documentationEnsure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies..Additional Duties and Responsibilities: Perform other duties as assigned.
SUPPLEMENTAL INFORMATION
Physical DemandsThe ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.Blue Ridge is an Equal Employment Opportunity Institution
