Patient Coordinator/Scheduler

Job Title

• Patient Coordinator & Scheduling Specialist

Department

• Front Office

Classification

• Hourly Non-Exempt

Job Summary

• This position is responsible for handling in rotation any of the duties of the Front Office including check-in, check-out, scheduling, referral processing, and call center.
• Although all duties listed above are expected from any potential candidate hired for this position. There will be a slightly heavier focus on scheduling and ensuring patient visits are completed for all providers within our practice on a daily basis. This will especially hold true on days in which the practice is fully staffed for all front office duties.
• Some light travel may be required to our Satellite offices.

Job Relationships

• Responsible to: Front Office Supervisor
• Positions Supervised: None
• Interacts with: Patients, office staff, office leadership, hospital staff, & referring offices.

Minimum education required

• Education Required: High School Diploma
• Education Preferred: Associate's Degree or Equivalent

Minimum experience required

• 1 year healthcare experience; group practice setting preferred.

Key competencies (knowledge, skills, and abilities) required

• Attention to detail, Computer skills (especially practice PMS), Verbal communication skills, Teamwork/team participation, Customer service orientation, Work ethic, Medical terminology, and Documentation skills

Major Job Functions:

Check-in

• Responsible for flow of ENT patients which includes greeting, instructing patient on use of EHR kiosk for demographic and history information, and collection of current insurance information. Notify clinical staff of patient’s readiness for appointments, monitoring wait times. Support Audiology department by assisting patients with hearing aid drop off for repair and dispensing of hearing aid batteries. Maintain proper inventory of office supplies. Sends email to new patients who have not completed information via patient portal.

Check-out

• Greet departing patients in a friendly, prompt, and helpful manner; answer patients’ questions regarding patient account and/or charges for service received; engage appropriate staff when patients have more complex or time consuming questions. Back-up responder to incoming calls/messages left on main voice mail line. Maintain report from computerized reminder system each day to ensure accurate up to date information concerning cancellation/rescheduling of appointments.

Scheduling

• Record cancel/no show for appointments. Schedule patient appointments according to practice triage protocol, working with patient and entering the appointment and required information to the computer system. Process appointment requests from referring physician offices according to practice guidelines for timeliness and detail.

Revenue Cycle Support

• Collect co-pays, deductibles and outstanding balances during registration of patients at check-in. Collect any charges for which the patient is responsible based on insurance coverage, if not already collected by check-in staff, at check-out. Refer patient to authorized staff (e.g. Front Office Supervisor) to set up payment plans. Record payments received into PM system. Maintain cash drawer and perform daily reconciliation.

Call Center

• Greet patient calls to the practice in a warm, friendly manner; demonstrate professionalism in all telephone interactions. Determine the patient's need in order to schedule appointment according to practice guidelines. Obtain approval for exceptions. Communicate with patients regarding any appointment changes, rescheduling of missed appointments, etc. Route calls to the appropriate staff for X-rays, diagnostic tests, etc. according to practice protocols.

Medical Records

• Fulfill authorized requests for medical records. Handle faxing of relevant paperwork on a timely basis.

*Full Job Description Available Upon Request

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Otolaryngology

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $15