What are the responsibilities and job description for the Intake Specialist position at Blue Ridge Mountain Recovery Center?
Blue Ridge Mountain Recovery Center has an opportunity in our detox/residential treatment center located in the beautiful North Georgia Mountains. This is an excellent opportunity for an individual to impact other human beings in such an AMAZING way that it changes their lives forever. We currently have an opening for a full-time Intake Specialist. This position includes weekends.
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
Essential Functions
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
Essential Functions
- Liaise with client/family of potential admissions to address any questions, concerns, etc.
- Coordinate facility tours with clients and families who are potential admissions.
- Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
- Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
- Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
- Orients client to the facility/milieu.
- Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
- Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
- May discuss client’s financial responsibility and take payment as applicable.
- Provides exceptional customer service in line with facility standards.
- Shift differentials
- Paid time off, vacation, sick, extended sick & holidays
- Health & welfare benefits including health, dental, vision insurance, short & long term disability
- Matching 401k
- High-school diploma, GED, or equivalent.
- 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
- Must have excellent communication and customer service skills, and an ability to use required computer programs.
