What are the responsibilities and job description for the Senior Data Analyst position at Blue Shield Of California?
Job Description
Your Role
The Survey Analytics team is responsible for supporting analytics tied to internal and external key programs such as Net Promoter Score (NPS), Digital Satisfaction, Call Center Satisfaction, Interactive Response Satisfaction, Mock Medicare CMS and Forrester. The Medical Informatics Analyst, Consultant will report to the Senior Manager, Medical Informatics. In this role you will support survey programs such as NPS, CAHPS, STAR Ratings, and MSAT, providing actionable insights through statistical analysis, topic modeling, trend identification and reporting.
This role is strategically crafted to focus 70% on analytics and 30% on reporting, with direct engagement with the Member Experience team. The ideal candidate will bring a passion for improving member health outcomes through data and analytics, actively engaging with stakeholders to frame business problems, recommend analytic frameworks, and deliver impactful, high-quality solutions. Success in this role requires a product-oriented mindset and the ability to influence outcomes effectively within a matrixed environment.
Responsibilities
Your Work
In this role you will :
- Conduct independent analysis of high complexity under minimal supervision and guidance
- Develop analytical methods so that they may be subsequently delegated for production to Medical Informatics Analysts at lower levels
- Produce analysis of high complexity under the guidance and direction of Medical Informatics Analyst V, supervisor or manager
- Develop documentation and create and execute workplans for analyses of high complexity. Workplans may coordinate the activities of Medical Informatics Analysts at lower levels and may involve collaboration with more than one team
- Provide training and mentoring for team members on best practices for analysis and reporting; assist in the development of supplemental analytic training tools and materials; conducts formal training sessions for lower-level analysts and analysts in other departments
- Partner with the Member Experience team and respective lines of business to communicate survey insights and their implications for strategic goals
- Analyze survey data to identify key trends, patterns, and themes, focusing on both quantitative metrics (e.g., CAHPS, NPS) and qualitative verbatim responses.
- Perform advanced analyses, including segmentation analysis, conjoint analysis, topic modeling using NLP techniques, and regression modeling, to explore relationships between survey variables
- Support sampling techniques, bias correction, sample weighting, and significance testing for key surveys like NPS and Mock CAHPS
- Act as a liaison with the Data Services team to validate the accuracy and completeness of survey datasets
- Partner with the Data Visualization team to build self-serve dashboards, empowering stakeholders with data-driven insights
- Bring enthusiasm to solving complex challenges, improving member satisfaction, and driving healthcare outcomes
Qualifications
Your Knowledge and Experience
Pay Range :
The pay range for this role is : $ 119130.00 to $ 178860.00 for California.
Notes :
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
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About the Team
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values :
Our Workplace Model :
At Blue Shield of California, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working :
Member-facing and approved out-of-state roles remain remote.
Physical Requirements :
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office / deskwork - Activity level : Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity :
External hires must pass a background check / drug screen. Qualified applicants with arrest records and / or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
Salary : $119,130 - $178,860
