IT Infrastructure Manager

Description

Blue Sky Bank is now accepting applications for a Full-Time IT Infrastructure Manager in Tulsa, Oklahoma.

Our Team Members set Blue Sky Bank apart from other banks. For over 115 years, Blue Sky Bank has continuously grown and expanded with the philosophy that everyone should win at work. We are a bank that values hard work, positivity, and professionalism.

As an IT Infrastructure Manager at Blue Sky Bank, you will be responsible for:

• Manages the desktop support and network support staff and activities associated with the identification, prioritization, and resolution of reported problems using best practices and ticketing systems.
• Prioritizes daily activities of the team resulting in efficient use of time and resources.
• Manages information technology, operating system software, and antivirus patching to ensure upgrades are completed timely and consistent with department policies and procedures.
• Works with hardware and network vendors to confirm that service level agreements are being met. Escalate issues in a timely fashion to the Managing Director IT.
• Manages communication with stakeholders and IT management ensuring daily priorities are in line with department goals. 
• Manages inventory and budget for hardware related to break/fix, refresh, and new hires.
• Develops, implements, and oversees the Bank’s information security program ensuring the Bank complies with regulatory and legal requirements including FFIEC and FDICIA.
• Responsible for user access reviews including developing a policy and procedure around reviewing user access for the core and all critical applications.
• Responsible for the installation, configuration, and maintenance of products across the Bank’s technical platforms.
• Serves as project manager for small projects around desktop and network infrastructure. 
• Provides leadership and guidance for Disaster Recovery testing and support.
• Mentors, trains, and develops staff.
• Follows all Bank policies and procedures, including those contained in the Employee Handbook.
• Sets and oversees deadlines for direct reports.
• Assigns responsibilities and directs workflow for direct reports of project team, monitors their progress, and follows-up providing respectful coaching/feedback and disciplinary action when necessary.
• Maintains and seeks opportunities and continued training to develop professional skills.
• Travels as required and necessary.
• Performance of all job duties and responsibilities by being physically present on-site an average of 40 hours each week based on business needs.
• Performs other job duties and responsibilities as assigned by management. 

As an IT Infrastructure Manager at Blue Sky Bank, you will have the following qualifications:

• Bachelor’s degree in Business, Computer Science or related field or equivalent work experience.
• A minimum of two years related job experience.
• Two or more years of experience supporting desktop, network support and IT security activities.
• Competent in maintaining and resolving LAN/WAN, VoIP telephone, computers, and VM server issues.
• Reliable transportation, a valid Driver License, and proof of vehicle insurance for travel to and from the Bank’s branches and occasional seminars and/or training Travels as required and necessary.
• Able to lift 40 pounds without assistance.
• Works independently. 
• Team player with strong interpersonal skills. 
• Strong time management skills to meet all deadlines.
• Communication Proficiency.
• Problem Solving/Analysis.
• Adaptability as well as ability to work in a fast-paced environment.
• Excellent customer service skills.