Front Desk Agent/Night Auditor-12 Downtown ATL, Autograph Collection, GA

Position: Front Desk Agent / Night Auditor
Location: Twelve Hotels & Residences – Downtown Atlanta, GA
Job Type: Full Time
Compensation: Attractive package

Twelve Hotels & Residences is seeking a versatile and service-driven Front Desk Agent / Auditor to join our Downtown Atlanta team. As the first point of contact for our guests, you will play a key role in delivering a warm welcome and ensuring a seamless stay experience from check-in to check-out.

This position requires flexibility, as shifts vary and may include overnights, weekends, and holidays. We’re looking for a dependable team player who can adapt to our dynamic hospitality environment with a professional, polished attitude.

Schedule Availability:

We require open availability to work any shift on a rotating schedule, including:

• Morning Shift: 7:00 AM – 3:00 PM

• Evening Shift: 3:00 PM – 11:00 PM

• Overnight Shift (as needed): 11:00 PM – 7:00 AM
  Schedule includes weekends and holidays.

Key Responsibilities:

• Welcome guests with professionalism and genuine hospitality

• Efficiently manage guest check-in and check-out procedures

• Process phone and online reservations with accuracy

• Verify guest payment methods and handle credit card transactions securely

• Provide detailed information about room options, amenities, hotel services, and local attractions

• Ensure guest privacy and maintain confidential records

• Respond promptly and professionally to guest concerns or service issues

• Coordinate with housekeeping and maintenance teams to meet guest expectations

• Promote additional hotel services and upgrades when appropriate

• Maintain accurate records of bookings, guest information, and payments

• Report unusual occurrences or guest requests to management

• Perform light cleaning duties to maintain a tidy front desk and lobby area

• Support other departments and complete additional duties as assigned

Preferred Qualifications:

• Prior experience in a hotel front desk or auditing role (strongly preferred)

• Proficiency with Opera PMS or similar hotel reservation software

• Comfortable using Gmail and Microsoft Office Suite (Word, Excel)

• Familiarity with third-party booking platforms such as Expedia, Booking.com, Priceline, and Hotels.com

• Strong customer service and communication skills

• Professional telephone etiquette

• Understanding of secure cash and credit card handling practices

We’re Looking For Someone Who Is:

• Flexible, dependable, and open to working varying shifts

• Detail-oriented and organized in a fast-paced environment

• Team-oriented with a positive and proactive attitude

• Guest-focused, professional, and passionate about hospitality

Requirements:

• High school diploma or equivalent (required)

• At least 1 year of hotel experience (preferred)

• Ability to commute or relocate reliably to Downtown Atlanta, GA

• Availability for a rotating schedule, including overnights and weekends

Work Location: On-site at Twelve Hotels & Residences Downtown, Atlanta, GA

Join a hotel team that values attention to detail, professionalism, and exceptional guest experiences. If you’re ready to make a lasting impression and grow your career in hospitality, we’d love to meet you!