What are the responsibilities and job description for the General Manager/Director of Operations position at Blue Sky Plumbing & Heating?
About Blue Sky
Serving the Denver Metro and surrounding communities for four generations, Blue Sky is a full-service contractor providing services in all areas of plumbing, heating, air conditioning and electrical. With a mission to provide top-notch service while building strong community relationships, we are dedicated to maintaining a positive and fun workplace culture that reflects our commitment to our team and customers.
Position Overview
The Director of Operations/GM will have P&L responsibility for the entirety of the Denver Operation. Successful outcomes will be attained by working with Operations Managers and Field Managers to align and deliver results through setting goals and KPI’s, aligning our Blue Sky Purpose and Values to deliver exceptional customer service and outcomes for our team members, our customers, and the communities in which we live & serve. Coordination and collaboration with department managers will be critical to your success.
Responsibilities:
- Lead and develop a dynamic team of 100 in a high growth and rapidly changing environment
- Empower Field Managers to demonstrate decision making using sales data, technician feedback, KPI’s, and process accountability
- Define and cascade annual revenue targets, commission structures and lead the overall planning process.
- Assist each individual Leader and Field Manager and help them to achieve their goals
- Establish, foster, and drive strong relationships with other departments to provide open lines of communication for feedback, job scheduling and lead generation
- Inspire and motivate a team of experienced service professionals to achieve results through training and development
- Partner with ‘HB Solutions Group’ Marketing to ensure we are strategically spending our marketing funds to maximize efficient growth in the Denver Market.
- Partner with ‘HB Solutions Group’ for HR, Accounting and Call center support.
- Maintain highly visible presence by conducting regular field visits and accountability to ensure excellence and value-add via our established processes
- Assist with vendor discussions & negotiations
- Recruitment and retention through building a strong culture of teamwork within all departments
- 10-15 years of progressive experience and proven ability in P&L leadership, strategy/ consulting and/or corporate growth program management role.
- Possess the ability to inspire both personal and professional growth in our team members
- Strategic thinking capabilities to evaluate, assess, and make recommendations for change
- Analytical and very comfortable navigating data to derive insights and define strategies
- Ability to provide unparalleled customer satisfaction
- Ability to drive team performance to achieve all business goals and objectives
- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
- Strategic mindset and can-do attitude. Able to translate strategic goals into actionable activities
- Ability to direct and lead effective and efficient performance of a team. Ability to influence and galvanize team outside of direct reporting line
- Effective communication, negotiation skills and customer focus
- Advanced skills with Microsoft Office
- Highly organized with strong attention to detail, while managing multiple priorities
- Lives our Blue Sky/Hoffmann Brothers Values: Integrity, People Focused, Commitment, Solution Driven and Ownership
- 401k 3% Match
- 3 Kaiser Medical Plans to select from w/ a 100% Company Paid Option
- Dental & Vision Insurance
- Maternity/Paternity Pay
- PTO
- 24 Hour Fitness & Costco Membership
- Tool Account Program
- Uniforms Provided (field level roles)
- Plus many other perks!
If you want to be part of a stable organization that is growing like a start-up, make this career move and find what you are looking for. You will work in a family-owned business where you will be appreciated by your team and customers, and where your contribution has a direct impact on the success of the company.
Hoffmann Brothers/Blue Sky is an Equal Opportunity Employer.
