What are the responsibilities and job description for the Intake Coordinator position at BLUE STAR CLAIMS LLC?
Our Intake Department is responsible for handling new claim intakes, requesting coverage and setting up claims under the Occupational Accident Policies administered by Blue Star Claims on behalf of United States Fire Insurance Company, a division of Crum & Forster Insurance. The Intake Department is the first point of contact for injured workers or their representatives who need to submit a claim.
The Intake Coordinator is responsible for performing the duties outlined below and will work together as a team with the claims unit, administration staff, accounting, and management. Each Intake Coordinator will back up the other during scheduled time out of the office.
Intake Coordinator reports to the Intake Supervisor.
Duties will include, but not be limited to:
- Incoming calls main line
- Incoming emails from multiple shared inboxes
- Conducting initial intake interview to obtain information necessary to verify coverage under the
- Occupational Accident Policies administered by Blue Star Claims
- Creating Incidents in claims system
- Requesting Coverage through various platforms following established protocols
- Verifying coverage including reviewing activity logs and pay histories to confirm covered activities under the Occupational Accident Policies
- Creating Claims and Assigning Claims to Adjusters
- Sending Claim Forms
- Assisting with uploading documents and linking to claims as requested
- Assisting with incoming fax labeling and linking to claims as requested
- Assisting with incoming mail scans labeling and linking to claims as requested
- Perform other duties as assigned
Requirements:
- Strong customer service skills
- Ability to be a self-starter and organize your desk/daily priorities
- Ability to work in a team environment
- Strong communication skills both internally and externally
- Professional attitude
- Analytic/interpretive skills
- Microsoft Office knowledge
- Completion of our pre-employment assessment via the link below. https://www.ondemandassessment.com/link/index/JB-87PS9BLTA?u=93138