Guest Service Supervisor

Blue Water Hospitality is a growing organization, and we’re always looking for enthusiastic team members to join our journey!

Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.

If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team!

INTRODUCTION TO ROLE
The Guest Services Supervisor ensures that all guests receive prompt and attentive service with keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.

WHO WE ARE LOOKING FOR

• Passion for exceeding guest expectations. Experience in providing exceptional Guest Service to the highest standard.
• Spectacular follow-up and follow-through
• Keen attention to detail
• Superior communication skills
• Ability to successfully operate in a high volume, time-sensitive environment.
• Highly organized and detail-oriented
• Computer and system savvy

WHAT YOU WILL WORK ON
Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Provide daily director for Guest Services staff to maintain ongoing operations and property systems.
• Responsible for scheduling and work assignments. Responsible for working with Leadership to train, onboard new hires, and develop staff. May assist in the recruitment.
• Provides direction to efficiently provide guest services such as check-in, and check-out process
• Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests’ requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
• Works closely with leadership to ensure guest satisfaction.
• May support site assignments, group needs, and events as needed or directed. In the absence of a full-time guest service manager, this role may be the liaison between the reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
• May participate in revenue management strategy calls to understand promotions and upcoming site-related changes.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Can operate all aspects of the guest services computer system, including report generation and analysis and simple edits to the PMS system.
• Provides a motivating environment for staff to exceed guest services.
• Ensure the property is always clean, ordered, well-manicured, and guest ready.
• Performs other duties as assigned.
• Provides regular and reliable attendance.
• Provides regular and reliable attendance.

WHO YOU WILL WORK WITH

The Guest Service Supervisor reports to the Guest Service Manager and works closely with the Assistant General Manager and General Manager.

WHAT YOU BRING

• High school diploma
• Minimum two years of experience working in guest services.
• Ability to lead a team
• Ability to train others
• Strong computer skills
• Inventory experience desire
• Strong customer service
• Weekend hours required

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods.

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.