What are the responsibilities and job description for the Reservations Specialist position at Blue Water Hospitality Group, LLC?

Job Description

Benefits :   Seasonal roles are not eligible for benefits.

SUN OUTDOORS REHOBOTH BAY CAMPGROUND

20628 Long Beach Drive, Millsboro DE 19966

INTRODUCTION TO ROLE

Be the shining light that sets our guest’s experience on the right foot from the moment they pick up the phone. The Call Center Reservationists assist guests through the reservation process for all Blue Water Properties. Through exceptional guest service, friendly demeanor, and attitude of helpfulness throughout the entire process, our reservationist will ensure guests book stays at our properties by utilizing closing techniques to build the reservation. Going the extra mile for a smile is the norm in this role! WHO WE ARE LOOKING FOR

Must be enthusiastic, upbeat, and energetic and convey this over the phone
Must have the ability to communicate clearly through phone, email, or web chats.
Strong attention to detail
Ability to work a diverse work schedule to include weekends, holidays, and evening hours.
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines as well as credit card processors
Must be able to thrive in a call center environment
Must be able to work evenings and weekends

WHAT YOU WILL WORK ON

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Efficiently and professionally operate all features of the reservation processes including managing multiple PMS to build and book reservations as well as additional attractions or accommodations during their stay.

Adequately crossed-trained in all aspects of the Blue Water portfolio and comfortable working in all systems and sections

Support guests to modify existing reservations.

Support properties marketing, sales, and revenue management goals and initiatives which include promotional marketing calls, upsells or minimum stay requirements, or advanced calls to guests to confirm reservations

Use the Blue Water Way to provide an impactful guest interaction via phone, email, or web chat to ensure a smooth, pleasant, and helpful process for guests to book accommodations.

Provide basic support for guests regarding property details, site specifications, amenities, and nearby attractions, restaurants, or other related questions regarding their stay.

Follow call processes and procedures to ensure guest satisfaction, proper call handling technique, and closing the reservation.

Creates a strong sense of urgency or ability for guests to book immediately including assistance in collection of payment handling, registration for programs or contacts, and confirming reservations.

Performs other duties as assigned

Provides regular and reliable attendance

WHO YOU WILL WORK WITHThe Reservation Specialist reports to the Reservations Supervisor.

WHAT YOU BRING

High School Diploma or GED Equivalent

1-3 years of the front desk, reservations, or customer service-oriented role

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting for long periods. Requires constant use of telephone and computer to complete essential functions of the position.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

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