Reservations

Sun Outdoors Rehoboth Bay. Millsboro, DE 19966

Blue Water Hospitality is a growing organization, and we’re always looking for enthusiastic team members to join our journey!

Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.

If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team!

INTRODUCTION TO ROLE
Be the shining light that sets our guest’s experience on the right foot from the moment they pick up the phone. This exceptional Reservationist Manager assists guests through the reservation process at the specific property. The Guest Services Manager manages guest and front office operations, including alignment to our sales and marketing strategy while supporting our revenue management approach. Through exceptional guest service, friendly dementia, and an attitude of helpfulness throughout the entire process, our reservationist will ensure guests book stays at our properties by utilizing closing techniques to build the reservation. Going the extra mile for a smile is the norm in this role!

• Benefits eligibility:
  • Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay.

WHO WE ARE LOOKING FOR

• Outstanding management, organization, communication, and leadership skills
• Must be enthusiastic, upbeat, and energetic and convey this over the phone
• Ability to communicate clearly through phone, email, or web chats.
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering phones, using computers, copiers, fax machines as well as credit card processors.

WHAT YOU WILL WORK ON

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Operate all features of the reservation processes efficiently and professionally, including managing multiple PMS to build and book reservations and additional attractions or accommodations during their stay.
• Support guests in modifying existing reservations. Support property marketing, sales, and revenue management goals and initiatives, which include promotional marketing calls, up-sells or minimum stay requirements, or advanced calls to guests to confirm the reservation.
• Ensure that associates are always attentive, friendly, helpful, and courteous to all guest managers and other associates.
• Use the Blue Water Way to provide impactful guest interactions via phone, email, or web chat to ensure a smooth, pleasant, and helpful process for guests to book accommodations.
• Provide basic support for guests regarding property details, site specifications, amenities, and nearby attractions, restaurants, or other related questions regarding their stay.
• Follow call processes and procedures to ensure guest satisfaction, proper call handling technique, and reservation closing.

• It creates a strong sense of urgency or allows guests to book immediately. It also includes assistance in collecting payments, registering for programs or contacts, and confirming reservations.
• Ensures the property is clean, orderly, well-manicured, and always guest-ready.
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHO YOU WILL WORK WITH
The Reservations Captain reports to the Reservations Supervisor.

WHAT YOU BRING

• High School Diploma or GED Equivalent
• 1-3 years of the front desk, reservations, or customer service-oriented role

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting for long periods. It also requires constant use of the telephone and computer to complete essential functions of the position.

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.