What are the responsibilities and job description for the Customer Support Professional for Plumbing Services position at BLUE WATER PLUMBING SOLUTION?
Welcome to Blue Water Plumbing Solution!
We're a dynamic company that prides itself on delivering top-notch plumbing services to our customers. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service.
About the Role:
We're seeking a seasoned Customer Support Professional to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service via phone, email, and live chat.
Responsibilities:
- Manage customer interactions through various channels (phone, email, live chat)
- Provide expert advice and guidance to customers on plumbing-related matters
- Assist with scheduling and confirming appointments for plumbing services
- Address and resolve customer complaints in a timely and professional manner
- Maintain accurate records of customer interactions and feedback
Requirements:
- Proven experience in customer-facing roles or similar environments
- Excellent communication and problem-solving skills
- Ability to work under pressure and manage multiple priorities
- Experience with customer service software and technology
- Able to work independently in a remote environment
Compensation: Competitive hourly rate commensurate with experience
