What are the responsibilities and job description for the Plumbing Customer Care Specialist position at BLUE WATER PLUMBING SOLUTION?
About Us:
At Blue Water Plumbing Solution, we pride ourselves on delivering exceptional plumbing services to our customers. As a key member of our team, you will play a crucial role in ensuring that our customers receive the best possible service.
Job Description:
We are looking for a skilled Remote Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch service via phone, email, and live chat.
Responsibilities:
- Manage customer interactions through various channels (phone, email, live chat)
- Provide accurate information and solutions to customer inquiries
- Assist with scheduling and confirming appointments for plumbing services
- Address and resolve customer complaints in a timely and professional manner
- Maintain accurate records of customer interactions and feedback
Requirements:
- Proven experience in customer-facing roles or similar environments
- Excellent communication and interpersonal skills
- Ability to work under pressure and multitask effectively
- Experience with customer service software and technology
- Able to work independently in a remote environment
Compensation: Competitive hourly rate commensurate with experience
