What are the responsibilities and job description for the Plumbing Service Representative position at BLUE WATER PLUMBING SOLUTION?
Company Overview
Blue Water Plumbing Solution is a leading provider of plumbing services, committed to delivering exceptional customer experiences.
Job Summary
We are seeking a highly motivated and dedicated Customer Service Representative to join our team. As the first point of contact for our customers, you will provide exceptional service and support over the phone, email, and live chat.
Key Responsibilities
- Handle Inbound and Outbound Communication: Respond to customer inquiries, resolve issues, and schedule appointments in a timely and professional manner.
- Provide Accurate Information: Share detailed knowledge about products, services, and plumbing issues to ensure customer satisfaction.
- Schedule Appointments: Confirm and coordinate appointments for plumbing services with customers and internal teams.
- Resolve Customer Complaints: Address and resolve customer concerns promptly and professionally, escalating complex issues as needed.
Requirements
- Previous experience in customer service or a related field.
- Strong communication skills, both written and verbal.
- Ability to handle high-pressure situations and manage multiple tasks.
- Comfortable working in a remote environment.
- Basic computer skills and proficiency with customer service software.
- Reliable internet connection.