What are the responsibilities and job description for the Network Support Engineer position at Blue Wireless?
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE / 5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people : our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.
Network Support Engineer
In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base have grown significantly globally, we’re expanding the Global Customer Support (GSC) team in USA with additional Network Support, being part of the larger network team. You will be working closely with our Global Head of Customer Support in Malaysia as well as our Manager Support in Arnhem.
What's on your plate?
- Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
- Develop and maintain comprehensive documentation associated with the implemented network
- Managing technical testing and virtual global support via different messaging apps based on clients’ location
- First line of support for our global enterprise customers through voice calls, emails and tickets
- Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
- Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
- Providing on-demand technical support via remote and joining troubleshooting conference calls when required
- Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions
If you...
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
