What are the responsibilities and job description for the Field Tech II position at Bluebird Fiber?
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Field Technician to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.
POSITION PURPOSE:
To provide installation and maintenance support for Bluebird's network. This position is responsible for the installation and provisioning, maintenance, and monitoring of network equipment and services. This includes, but is not limited to, Cisco SONET Nodes, ADTRAN 2800/2820 Multiplexers, Cisco and Alcatel Lucent Routers, Switches and NID’s, Performance Technologies STP’s, MetaSwitch switching platform, and ADVA DWDM systems.
EDUCATION AND EXPERIENCE:
- Minimum of 3 years in telecommunications or equivalent technical training
- College or Technical degree or equivalent, preferred
- Private line broadband installation and maintenance
- DS3/DS1 installation and maintenance
- SONET/DWDM installation and maintenance
- IP/MPLS fundamentals
- Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)
SKILLS AND ABILITIES:
- Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required. Hours to be worked are determined by job requirements
- Valid state driver license with clean driving record
- Self-motivated and the ability to make sound decisions with minimal supervision
- Strong PC skills
- Strong oral and written communications skills
- Multi-task and maintain composure in a demanding work environment.
- Telecommunications equipment installation, preferred
- Cisco or Alcatel Lucent IP Certifications, preferred
- VOIP Switching and maintenance, preferred
- Fiber optics splicing and maintenance, preferred
- SS7/STP support, preferred
PRIMARY RESPONSIBLILITES:
- Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
- Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers. This could include structured wiring, NID installation and the
- Mentor and train new and junior technicians
- addition of pluggable cards and jumpers at the Bluebird Fiber locations.
- Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases)
- Provide installation, test and acceptance for nodes and collocations into BBF’s network
- Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network
- Provide emergency restoration support for BBF’s network equipment
- Maintain BBF colocation facilities and report any observations of damage or violation
- Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier II level
- Adhere to the rotational on-call schedule to monitor, support, and dispatch as required
- Coordinate software upgrades to all network elements on an as-required schedule
Bluebird is an equal opportunity employer.
