What are the responsibilities and job description for the Care Coordinator position at Bluebird Kids Health?
Essential Job Responsibilities:
- Manages provider’s Clinical Inbox, including but not limited to Clinical Documents, Admin/Phone messages and Unknown Documents.
- Answers live calls on the referral line and responds to voicemail messages in a timely manner. Schedules follow up ADD/ADHD, Behavioral Consults, and Well Child Check-ups as needed. Manages all requests for mental health services and referrals. Manages requests for prescription refills. Verifies patient demographics at every communication.
- Provides clear, thorough and accurate documentation of all interactions with patients and other individuals on behalf of patients in the patient’s EMR.
- Follows organizational guidelines regarding the use of EMR in compliance with HIPAA and patient confidentiality standards.
- Coordinates referrals for patients going outside the medical home for care, including STAT specialist appointments and procedures such as MRI, CT, U/S, and X-ray’s. Processes necessary authorizations and follow up appointments.
- Manages coordination of chronic patients.
- Provides 504 letters as needed.
- Assists with scanning documents to patients’ charts.
- Maintains supply of specialists’ business cards for distribution to patients.
- Monitors appointment ticklers to proactively schedule appointments.
- Assists patients requiring Mental Health services.
- Perform other duties as assigned.
Education: High school diploma or equivalent
Experience: Pediatric front office and/or medical administrative experience preferred
Knowledge:
- Knowledge of medical terminology
- Basic computer operations and EMR
- Knowledge of referral and coordination practices
Skills:
- Excellent customer service skills
- Excellent telephone etiquette
- Task-oriented, strong organizational skills, ability to multitask
- Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and helpfulness
Abilities:
- Ability to build rapport with community partners in the medical neighborhood
- Ability to work independently with a strong sense of focus
- Strong attention to detail
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
