What are the responsibilities and job description for the Patient Access Specialist position at Bluebird Kids Health?
Job Overview
We are seeking a dedicated and detail-oriented Patient Access Specialist to join our healthcare team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and efficient registration process. You will be responsible for managing patient information, verifying insurance details, and facilitating communication between patients and healthcare providers. The ideal candidate will possess strong organizational skills, a solid understanding of medical terminology, and experience with various healthcare software systems.
Responsibilities
- Greet patients in a friendly and professional manner as they arrive at the facility.
- Collect and verify patient information, including demographic details and insurance coverage.
- Conduct insurance verification to ensure eligibility and benefits before patient appointments.
- Utilize electronic health record systems such as Epic or Eaglesoft to manage patient data accurately.
- Assist with medical collections by following up on outstanding balances and payment arrangements.
- Collaborate with healthcare providers to coordinate care plans and ensure all necessary documentation is complete.
- Maintain knowledge of medical coding practices, including ICD-10, to assist with accurate billing processes.
- Handle incoming calls using phone systems to address patient inquiries or direct them to appropriate departments.
- Ensure compliance with privacy regulations and maintain confidentiality of patient records.
Requirements
- High school diploma or equivalent; additional education in healthcare administration or related field is preferred.
- Previous experience in a front desk role within a medical setting is highly desirable.
- Proficiency in medical terminology and understanding of care plans is essential.
- Familiarity with electronic health record systems such as Epic or Eaglesoft is a plus.
- Strong communication skills, both verbal and written, with the ability to interact effectively with patients and staff.
- Attention to detail and excellent organizational skills are crucial for managing multiple tasks efficiently.
- Ability to work in a fast-paced environment while maintaining professionalism under pressure.
- Knowledge of medical coding practices (ICD-10) is advantageous but not mandatory.
Join our team as a Patient Access Specialist and contribute to providing exceptional care for our patients while ensuring their access to necessary services.
Job Type: Full-time
Schedule:
- Day shift
- Morning shift
- Weekends as needed
Work Location: In person
